Retail Store Team Member

Lindt & Sprüngli (Australia) Pty Ltd; Canberra; On-site; AUD 30,000 - 36,000; Full time

Benefits offered by this job

Birthday day off

Free hot drinks

50% staff discount

Job summary

Lindt & Sprüngli (Australia) Pty Ltd in Canberra is seeking a Retail Store Team Member to support our Lindt Chocolates Shops. You will help create a memorable Lindt experience for customers at the chocolate bar, taking beverage orders and sharing in-depth product knowledge.

We value energetic, diverse individuals with a passion for excellence, flexible weekend availability and prior café/retail experience. Join our vibrant team and enjoy staff benefits and a birthday day off.

Qualifications

• Previous experience in a fast-paced café or retail environment.
• Barista experience desirable.

Responsibilities

• Create meaningful relationships with customers by providing a unique Lindt experience.
• Prepare customer beverage orders at the chocolate bar.
• Educate customers on Lindt Chocolate products with passion and in-depth knowledge.
• Serve as Lindt ambassadors and deliver exceptional customer service.

Job description

Highly engaged teamManage our LAU - AUS - Retail - Fyshwick - R12 retail store. Provides support to retail operations and assists with customer inquiries. Retail Store Team Member.

Do you love Chocolate? Do you love Coffee? Do you love when these two worlds collide? Just like chocolate and coffee, we’re a perfect match! We are looking for energetic and vibrant individuals to help us Enchant the World with Chocolate within our Retail stores. More importantly, we’re looking for diverse personalities where everyone is comfortable to be themselves.

About the role

As a Retail Store Team Member at our Canberra store, you will support our Lindt Chocolate Shops by spreading the word about the wonders of Lindt by:

• Creating meaningful relationships with customers by providing a unique Lindt experience
• Preparing customer beverage orders at the chocolate bar
• Educating and informing customers on Lindt Chocolate products with passion and in-depth knowledge
• Being our Lindt ambassadors and delivering exceptional customer service to all

We are looking for individuals who

• Love Lindt Chocolate!
• Previous experience in a fast-paced café or retail environment
• Put their heart into everything they do and can talk the language of chocolate
• Have a passion for excellence and can provide every customer with a unique Lindt experience
• Previous barista experience desirable
• Flexibility to work hours that suit our fluctuating business needs, including weekends

What we can offer you:

• Career opportunity and leadership development
• An engaging and creative workplace full of passionate individuals that embraces diversity and thinking differently
• A paid day off on your birthday every year
• Free hot drinks all working days and 50% staff discount

We are a responsible “employer of choice” who provides an inspiring people experience. Together, we build trust, drive innovation, and grow - as individuals and as a business. Lindt & Sprüngli has been enchanting the world with chocolate for over 180 years. The long-established Swiss company with its roots in Zurich is a global leader in the premium chocolate category. Lindt & Sprüngli produces quality chocolates today at its 12 factories in Europe and the USA. Its products are sold by 41 subsidiaries and branch offices in around 620 of its own stores as well as via a network of around 100 distributors around the globe. With around 15,500 employees, the Lindt & Sprüngli Group reported sales of CHF 5.92 billion in 2025. Our commitment to contributing to a sustainable tomorrow is a key element driving the company’s actions and ambitions. Since 2008, the Lindt & Sprüngli Farming Program has been our Responsible Sourcing Standard for cocoa.