Retail Store Manager

Lindt; Canberra; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Leadership development

Creative workplace

Birthday leave

Free hot drinks

Staff discount

Job summary

Lindt Chocolate Shop in Canberra is seeking a Store Manager to oversee a Lindt Chocolates retail outlet with takeaway beverages and ice cream. You will lead the team, drive sales, manage expenses, and ensure brand excellence in a fast-paced environment.

You’ll coach ambassadors, handle stock, food safety, visual merchandising, and customer experience with a hands-on, can-do attitude, while aligning with local compliance and health standards.

Qualifications

• Previous experience leading a store/assistant manager in fast-paced QSR, retail or hospitality.
• Experience workforce planning from recruitment to rosters and labour budgets for a ~20 person team.
• Ability to work autonomously and communicate with State Manager in Australia.
• Ability to grow local community and drive return sales with a positive leadership style.
• Strong time management and ability to work under deadlines in high-volume settings.
• Strong rapport-building to lead and coach a team.
• Understanding of food safety standards and QA processes.
• Barista experience or interest considered a plus.
• Experience in inventory management, stocktakes and store presentation desired.

Responsibilities

• Oversee store performance and lead a team to deliver strong sales and profitability.
• Coach ambassadors to meet brand expectations and deliver exceptional customer experiences.
• Manage day-to-day operations including inventory, food safety and visual merchandising.
• Multitask between customers, beverages, ice cream and related services with a customer-centric approach.

Skills

Store leadership

Workforce planning

Autonomous working

Community growth

Time management

Rapport building

Food safety

Barista experience

Inventory management

Job description

• Highly engaged team & dynamic FMCG culture

• Manage our < add location > retail store

• Ongoing career development and training

Lindt Chocolate - Luxury Swiss Chocolate Retailer

Join us in a world where tradition and innovation create a delicious Chocolate experience!

We believe in individual brilliance of every team member who can create memorable moments for their customers and contribute to creating a great work environment with their team.

We seek Retail Store Leaders who build great teams, drives a dynamic people culture creating strong connections and has a preference and passion to work with an international brand in a fast-paced environment.

About the Role:

As our Store Manager, your role involves overseeing our Lindt Chocolate Shop which retails an extensive range of Lindt Chocolates and has a takeaway offering of Lindt hot and cold chocolate drinks, coffee, and ice cream.

Lead the store's performance, fostering a supportive team environment, achieve sales and manage expenses to deliver profitability, guiding and coaching our ambassadors to deliver on brand expectations, and managing day-to-day operations. This includes multitasking between customers, inventory management, food safety compliance, visual merchandising, preparing take away drinks and ice cream all with an exceptional customer centric approach.

We're looking for proactive leaders who motivate their team and delivers an unparalleled customer experience, reinforcing our brand whilst adhering to local compliance in food handling, health and safety.

What we would like you to bring:

• Previous experience in a Store / Assistant Manager role in a fast-paced QSR, Retail or hospitality environment
• Experienced knowledge in work force planning from recruitment to preparing rosters, achieving labour budgets for a store team of approx. 20 employees
• Competent and thrives working autonomously, whilst proactively communicating into the State Manager based in Australia
• An ability to grow your local community and drive return sales through your charismatic and positive personality that is infectious with your team leadership
• Strong time management skills, ability to work effectively and independently with deadlines with a calm and consistent approach in a demanding high-volume environment
• Strong rapport building abilities to lead and coach a team
• Understanding of quality assurance and competent in Food Safety Standards
• Previous barista experience or interest will set you up for success
• Previous retail experience in inventory management, stocktake, visual merchandising and store presentation principles highly regarded

What we can offer you:

• Career opportunity and leadership development
• An engaging and creative workplace full of passionate individuals that embraces diversity and thinking differently
• A paid day off on your birthday every year
• Free hot drinks all working days and 50% staff discount

We'd love to get to know you!