Retail Assistant Store Manager

Lindt & Sprüngli; Melbourne; In loco; AUD 65.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Birthday day off

Free drinks

Staff discount

Descrizione del lavoro

Lindt & Sprüngli Portrait in Melbourne is seeking an Assistant Store Manager to support the Store Manager in mentoring Chocolate Ambassadors and delivering a premium chocolate experience. You’ll oversee daily operations, coach staff, assist with rosters and budgets, and ensure top-notch customer connections through product knowledge and service excellence.

Join a diverse, international brand offering growth, a positive work environment, and opportunities to lead a dynamic team in a bustling

Competenze

• Customer service experience in retail, QSR or hospitality with clear communication and enthusiasm.
• Barista experience is desirable.
• Able to manage tasks with strong time management and deadlines.
• Ability to lead and coach a team of ambassadors and build rapport.
• Grow local community and drive loyalty and repeat sales.

Mansioni

• Support an energetic team to create meaningful relationships with customers.
• Delegate, coach and lead employees on daily operations, service and collaboration.
• Assist with roster and budget management.
• Lead with passion and product knowledge on chocolate offerings.
• Deploy visual merchandising strategies and promotional changes.
• Assist in developing and leading the team to future successes.

Conoscenze

Customer service

Barista experience

Time management

Team leadership

Communication

Descrizione del lavoro

Job Description

Lindt & Sprüngli Portrait

Join us in a world where tradition and innovation create a delicious Chocolate experience!

We believe in individual brilliance of every team member who can create memorable moments for their customers and contribute to creating a great work environment with their team.

We seek a Retail store leader who creates innovative ideas, builds strong connections and has a preference and passion to work with an international brand.

About the Role

As our Assistant Store Manager, you will support the Store Manager in guiding and mentoring our Chocolate Ambassadors by:

• Supporting an energetic team to create meaningful relationships with customers by providing a unique chocolate experience.
• Delegating, coaching and leading employees on their daily operations, service and collaboration
• Assisting with roster and budget management
• Leading from the front with passion and expertise with customers on product knowledge and preparation
• Deploy visual merchandising strategies and promotional changes
• Assisting in developing and leading the team to future successes

What we would like you to bring

• Demonstrated previous customer service experience in a QSR, retail or hospitality environment where you have managed your tasks with clear communication, enthusiasm and passion
• Previous Barista experience desirable
• An ability to grow your local community and drive return sales and loyalty
• Strong time management skills, ability to work effectively and independently with deadlines.
• Strong rapport building abilities to assist to lead and coach a team of Chocolate Ambassadors

What we can offer you

• An emphasis on a positive environment, allowing career and personal growth, celebrating your achievements and recognising your successes
• An engaging and creative workplace full of passionate individuals that embraces diversity and thinking different
• A paid day off on your birthday every year
• Free hot drinks all working days and 50% staff discount

We'd love to get to know you!