Retail Assistant Manager: Lead, Coach & Drive KPIs

Platypus Shoes; Canberra; On-site; AUD 60,000 - 74,000; Full time

Benefits offered by this job

Employee Benefits program

Team discounts

Extensive training & development

Job summary

Platypus Shoes Canberra Outlet is seeking an Assistant Manager to work with the Store Manager, lead a team of casuals and deliver outstanding customer service while driving sales in a fast-paced retail environment. You will coach staff, manage rosters, monitor KPIs, and ensure visual standards and stock control, enabling a high-energy store culture and operational excellence.

Join a vibrant Accent Group brand with extensive training, employee benefits, and generous team discounts across Platypus

Qualifications

• Senior leadership experience in a high-volume retail setting.
• Proven ability to drive sales and KPIs through coaching and team leadership.
• Strong communication and customer service orientation.

Responsibilities

• Support the Store Manager in driving store performance and achieving sales targets.
• Motivate the team to deliver outstanding sales and customer experience.
• Monitor store sales performance daily, weekly, and monthly and identify growth opportunities.
• Manage rosters and wage spend in line with targets.
• Coach and mentor team members, support training and succession planning.
• Oversee stock levels, store presentation, shrinkage control, and operations.
• Ensure OH&S compliance and adherence to policies.

Skills

Senior leadership

Sales & KPIs

Coaching

Stock management

Visual merchandising

Communication

Customer experience

Job description

Platypus Shoes Canberra Outlet is seeking an Assistant Manager to work with the Store Manager, lead a team of casuals and deliver outstanding customer service while driving sales in a fast-paced retail environment. You will coach staff, manage rosters, monitor KPIs, and ensure visual standards and stock control, enabling a high-energy store culture and operational excellence.

Join a vibrant Accent Group brand with extensive training, employee benefits, and generous team discounts across Platypus