Assistant Store Manager — Lead Sales & Team Culture

Colonial Group; Canberra; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Work-life balance

Career growth

Employee perks program

Team discounts

Supportive culture

Job summary

Platypus Shoes Canberra Outlet is seeking an Assistant Manager to work alongside the Store Manager and lead a team of casual team members in a fast-paced retail setting. You will drive sales, coach staff, and foster an energetic store culture focused on outstanding customer service.

You will manage rosters, analyse performance, and ensure visual standards while maintaining compliance with OH&S policies. This role offers growth opportunities within Accent Group's premium brands.

Qualifications

• Previous experience as a senior casual, key holder, 3IC, or supervisor in a high-volume retail environment
• Proven ability to lead a team and deliver strong results in sales and KPIs
• A proactive, hands‑on leader with a 'Make it Happen' mindset
• Strong communication skills and a passion for coaching others
• Operational know-how across stock management and visual merchandising
• A genuine enthusiasm for customer experience and working with premium product

Responsibilities

• Support the Store Manager in driving store performance by achieving sales targets, KPIs, and maintaining visual merchandising standards
• Motivate and inspire the team to deliver outstanding results in sales and customer experience
• Monitor and analyse store sales performance daily, weekly, and monthly – celebrate wins and identify opportunities for growth
• Manage rosters and wage spend in line with company targets and operational efficiency
• Coach and mentor team members, driving high morale, ongoing training, and succession planning
• Oversee stock levels, store presentation, shrinkage control, and operational excellence
• Ensure compliance with all OH&S policies and relevant state and national legislation

Skills

Senior casual / 3IC / supervisor

Team leadership

Sales and KPI focus

Coaching and development

Stock management

Visual merchandising

Job description

Platypus Shoes Canberra Outlet is seeking an Assistant Manager to work alongside the Store Manager and lead a team of casual team members in a fast-paced retail setting. You will drive sales, coach staff, and foster an energetic store culture focused on outstanding customer service.

You will manage rosters, analyse performance, and ensure visual standards while maintaining compliance with OH&S policies. This role offers growth opportunities within Accent Group's premium brands.