Retail Assistant Store Manager

Platypus Shoes; Canberra; On-site; AUD 60,000 - 74,000; Full time

Benefits offered by this job

Employee Benefits program

Team discounts

Extensive training & development

Job summary

Platypus Shoes Canberra Outlet is seeking an Assistant Manager to work with the Store Manager, lead a team of casuals and deliver outstanding customer service while driving sales in a fast-paced retail environment. You will coach staff, manage rosters, monitor KPIs, and ensure visual standards and stock control, enabling a high-energy store culture and operational excellence.

Join a vibrant Accent Group brand with extensive training, employee benefits, and generous team discounts across Platypus

Qualifications

• Senior leadership experience in a high-volume retail setting.
• Proven ability to drive sales and KPIs through coaching and team leadership.
• Strong communication and customer service orientation.

Responsibilities

• Support the Store Manager in driving store performance and achieving sales targets.
• Motivate the team to deliver outstanding sales and customer experience.
• Monitor store sales performance daily, weekly, and monthly and identify growth opportunities.
• Manage rosters and wage spend in line with targets.
• Coach and mentor team members, support training and succession planning.
• Oversee stock levels, store presentation, shrinkage control, and operations.
• Ensure OH&S compliance and adherence to policies.

Skills

Senior leadership

Sales & KPIs

Coaching

Stock management

Visual merchandising

Communication

Customer experience

Job description

As the Assistant Manager at Platypus Shoes Canberra Outlet, you'll work side-by-side with the Store Manager to support a team of passionate casual team members. Your focus will be on driving sales and KPIs, coaching the team, and delivering next-level customer service. You'll play a key role in creating an energetic store culture, while developing your leadership skills in a fast-paced, high-impact retail environment.

Key Responsibilities

Support the Store Manager in driving store performance by achieving sales targets, KPIs, and maintaining visual merchandising standards

Motivate and inspire the team to deliver outstanding results in sales and customer experience

Monitor and analyse store sales performance daily, weekly, and monthly – celebrate wins and identify opportunities for growth

Manage rosters and wage spend in line with company targets and operational efficiency

Coach and mentor team members, driving high morale, ongoing training, and succession planning

Oversee stock levels, store presentation, shrinkage control, and operational excellence

Ensure compliance with all OH&S policies and relevant state and national legislation

Skills and Experience

Previous experience as a senior casual, key holder, 3IC, or supervisor in a high-volume retail environment

Proven ability to lead a team and deliver strong results in sales and KPIs

A proactive, hands-on leader with a 'Make it Happen' mindset

Strong communication skills and a passion for coaching others

Operational know-how across stock management and visual merchandising

A genuine enthusiasm for customer experience and working with premium product

Work-Life Balance:

Sunday to Thursday roster – enjoy two consecutive days off

Career Growth:

Extensive training and development programs to support your growth

Employee Perks:

Access to our exclusive 'Employee Benefits' program – includes discounted gym memberships and health insurance.

Team Discounts:

40% off across all Accent Group brands including Platypus, Vans, Hype DC, Skechers, and more.

Supportive Culture:

Be part of a vibrant, fun, and inclusive team culture with regular events, leadership conferences, and more.

About Us

At Platypus Shoes, we’ve been helping customers find their perfect kicks since 1998. But it’s never just been about the shoes – it’s about what you do in them. We celebrate individuality, self-expression, and living life out loud. Whether it’s staying out late, waking up early, or just dancing like nobody's watching – we’re here for it.

We're part of Accent Group, the largest footwear retailer in Australia and New Zealand with over 850+ stores and 34 brands including Skechers, Vans, Dr. Martens, The Athlete’s Foot, Hype DC, and more. We’re proud of our inclusive and diverse workplace, where everyone is welcome and empowered to be their true self.