Retail Assistant

Reece Group; Waterloo; On-site; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Stable full-time employment

Performance bonuses

Paid annual leave

Sick leave and parental leave

Continuous learning and development

Home renovation discounts

Reece Boost

Job summary

Reece Group is seeking a customer-focused team member for the Waterloo Trade Counter. You will assist customers, provide product information, prepare quotes, and support day-to-day stock and branch operations.

A valid driver’s licence is required and forklift certification is advantageous. You will rotate between counter service, packing, and occasional deliveries, while maintaining an organized, safe branch environment.

Qualifications

• Previous experience in customer service and enjoys helping people both in person and over the phone.
• Possesses a clean, valid driver’s licence.
• Forklift license is ideal but not essential.
• Be tech-savvy and adaptable to learn new systems.

Responsibilities

• Provide customer service and information about products.
• Offer quotes in-person and over the phone.
• Undertake pick packing and stock control activities.
• Make deliveries to customers using a company vehicle.
• Maintain a safe, organised and welcoming branch environment.

Skills

Customer service

Driver's license

Forklift license

Tech-savvy

Job description

As part of the Trade Counter team in Waterloo, you’ll divide your time between delivering products, providing customer service to plumbers and other tradespeople as well as undertaking other tasks that keep the warehouse and trade counter running smoothly.

No plumbing experience? No Problem.

We believe skills can be taught. Whether you're new to the industry or looking for your next career opportunity, we’ll set you up for success with:

Paid comprehensive on-the-job training, covering everything from branch operations and customer service fundamentals to product knowledge.

Access to self-paced online learning modules to help build your skills and confidence throughout your career.

Ongoing courses and opportunities to try something challenging and unlock a new skill.

A typical day involves:

Providing customer service and information about products.

Providing quotes both in-person and over the phone.

Undertaking pick packing and stock control activities.

Make deliveries to customers using a company vehicle.

Maintaining a safe, organised, and welcoming branch environment.

Continue upskilling with tailored on-the-job training initiatives.

We’d love to hear from you:

We're looking for people with career potential and a growth mindset.

Previous experience in customer service and enjoys helping people both in person and over the phone.

Accurately pick orders, maintain shop floor displays and ensure information provided is accurate.

Tech-savvy and adaptable to learn new systems.

Holds a clean, valid driver’s licence. Valid Forklift licence is ideal but not essential.

Wants to develop their career - either locally, within our broader network or head office!

Our perks and benefits:

• Stable full time employment.
• Performance based bonuses.
• Paid annual leave, sick leave, and parental leave
• Continuous learning and development programs to support your career goals.
• Generous discounts for those looking to renovate your home.
• Reece Boost - offering cashback and discounts on groceries, fuel, insurance, travel and more.

Reece Group

We are Australia's leading supplier of plumbing and bathroom products with over 10,000 people located in 900+ branches globally. For over 100 years, we’ve supported the trade with top-quality products and expert advice, championing the vital work plumbers do every day.

We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day.

Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.