Retail Assistant

Dahlsens; Deniliquin; Hybrid; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Birthday leave (paid)

Employee Assistance Program (EAP)

Uniform provided

Staff discounts via rewards platform

Team discounts

Great culture

Growth and recognition

Friendly team environment

Job summary

Dahlsens Mitre 10 Deniliquin is seeking a hands-on Retail Assistant to deliver fast, friendly service while handling invoicing, receipting and general store administration. You will balance counter duties with merchandising, stock replenishment and back‑office tasks to keep the store running smoothly.

We value accurate, detail‑oriented team players who enjoy helping customers and building relationships with local tradies and DIY customers. A positive attitude and reliability are essential.

Qualifications

• Customer‑focused experience in a retail store or similar (preferred).
• Invoicing/receipting of goods or general store administration experience (preferred).
• Mitre 10 or hardware retail systems and POS experience (preferred).
• Highly organised with strong attention to detail and the ability to multitask.
• Great communication skills and a friendly, helpful approach with customers.
• Adaptable to shifting priorities and timelines.
• Able to work autonomously and as part of a team.
• Positive, enthusiastic and dependable team player.

Responsibilities

• Deliver fast, friendly, knowledgeable customer service to builders, tradies and DIY customers.
• Process invoices accurately and on time, resolve discrepancies.
• Receipting goods and reconciling deliveries against purchase orders.
• Support general store administration including phone and email correspondence.
• Offer product knowledge to match products to customer needs and drive sales.
• Present and display merchandise per Visual Merchandising standards.
• Maintain a clean, safe, and well-stocked store environment.
• Aim to achieve sales targets and build rapport with repeat customers.

Skills

Customer service

Invoicing

Receipting

POS experience

Attention to detail

Communication skills

Multitasking

Team player

Product knowledge

Autonomy

Tools

Mitre 10 hardware system

Point-of-sale systems

Job description

Dahlsens Family Group of Companies is a proud, long-standing partner to Australia’s builders, from local trades and serious renovators to large-scale residential and commercial projects. As an Australian family owned and run business, we are committed to supporting the industry and the communities we serve.

We offer a true whole-of-house solution, supporting the build from the ground up - from wall frames and trusses through to doors, hardware, windows, roofing, kitchens, bathrooms, and lifestyle cabinetry. We are here to make building simpler, smarter, and more reliable.

With a legacy dating back to 1877, we continue to evolve, helping builders get the job done right and this is just the beginning.

As a Retail Assistant at Dahlsens Mitre 10 Deniliquin, you will play a pivotal role in ensuring a positive and productive shopping experience for all our customers – from local tradies and builders through to weekend DIYers and gardeners. As a central figure in daily operations, you will be the face of the store, delivering excellent customer service and keeping the store running smoothly and efficiently.

Importantly, this role also includes a hands‑on administrative component. Alongside your customer‑facing duties, you will take ownership of key back‑of‑house tasks including processing invoices, receipting of goods into the system, inventory reconciliation and general store administration. Attention to detail and accuracy are essential - every invoice checked, every delivery receipted correctly, and every record kept up to date helps the store run on time and on budget.

Reporting to the Branch Manager (or Branch Supervisor), you will receive coaching, direction and mentoring to help you grow in the role. Your day will balance assisting customers at the counter, maintaining visual merchandising standards, keeping stock replenished, and sitting down to work through the invoices, receipting and admin that keeps the store running behind the scenes.

This is a hands‑on, varied retail role for someone who loves a chat with customers, takes pride in accuracy and detail, and brings a positive, can‑do attitude every day.

ABOUT THE ROLE

• Full-time permanent opportunity + attractive hourly rate + super + working with an awesome team
• Free uniform and safety boots reimbursement provided up to $120.00
• Be part of a 145 year old organisation that puts its people first and has their best interests at heart

RESPONSIBILITIES WILL INCLUDE

• Delivering fast, friendly, knowledgeable and helpful customer service to builders, tradies and DIY customers
• Processing invoices accurately and on time, resolving any discrepancies promptly
• Receipting goods into the system and reconciling deliveries against purchase orders
• Supporting general store administration including phone and email correspondence
• Offering product knowledge to match products to customers' needs and converting service to sales
• Presenting and displaying merchandise in line with Mitre 10 Visual Merchandising standards
• Maintaining a clean, uncluttered and safe environment before trade and throughout each day
• Keeping the store well stocked and replenishing shelves to ensure product availability
• Achieving sales targets using selling techniques and building rapport with repeat customers
• Adding value to sales through appropriate add‑on products and services
• Manual handling of timber, plasterboard and other building materials from time to time
• Reporting hazards, near misses and incidents promptly via Donesafe
• Living the 'Our Circle of Care' principles – See, Say, Listen, Stop – and looking out for the safety of yourself, your team, our customers and the community

QUALIFICATIONS AND SKILLS

• Demonstrated customer-focused experience in a retail store or similar (preferred)
• Previous experience with invoicing, receipting of goods or general store administration (preferred)
• Experience with Mitre 10 or hardware retail systems and point-of-sale (preferred)
• Highly organised with strong attention to detail and the ability to multitask
• Great communication skills and a friendly, helpful approach with customers
• Ability to adapt to shifting priorities, demands and timelines
• Comfortable working on a variety of tasks at any one time
• Ability to work both autonomously and as part of a close-knit store team
• A positive, enthusiastic and dependable team player willing to work across all aspects of the store
• Ability to quickly develop excellent product knowledge and share it confidently with customers

RECRUITMENT AGENCIES

We kindly ask that recruitment agencies do not contact us or any Dahlsens team member about this role. We're managing this recruitment directly and aren't seeking agency support at this time.

PERKS

• Take a day off on your Birthday & still get paid for it (subject to eligibility).
• Free Employee Assistance Program (EAP) for you and your family members.
• Uniform provided so you can look the part when customer facing.
• Access to our awesome reward and benefits platform with cashback discounts at over 400 retailers such as Adidas, Woolworths, Coles, Ikea, Woolworths, Myer, Rebel Sports + more!
• Team member discounts may be available (T&C may apply).
• Be part of something strong, we really are growing together.
• Your contribution is valued and celebrated; the company culture lives this.
• Work with a great bunch of friendly people who want to see you succeed.

The successful applicant will be subject to a comprehensive reference and background checking prior to employment, this may include aPre-employment Medical Assessment&National Police&Right to Work checks.

We are an equal opportunity employer with a zero tolerance to Drugs and Alcohol in the workplace and we do conduct regular random workplace testing.

Only applicants with the Right to Work in Australia will be considered for this position.