Trade Service & Sales Team Member
Dahlsens
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Benefits offered by this job
Job summary
Dahlsens Fyshwick ACT is seeking a hands-on Trade Service & Sales Team Member. You will greet builders and trades, provide product knowledge, take sales orders, and deliver outstanding service across in-person, phone and email interactions in Canberra.
The role spans counter and yard duties, including unloading early deliveries, stock maintenance, and assisting with administrative tasks to ensure a seamless customer experience.
Qualifications
- 3+ years in a Trade Service & Sales or Counter Sales role.
- Background in warehouse, logistics, or building services.
- Product experience with timber/building materials.
- Current Forklift Licence (LF).
- Highly organised with strong attention to detail and multitasking.
- Strong customer service, communication and interpersonal skills.
- Experience with computer systems and calculations.
- Ability to adapt to shifting priorities and timelines.
- Experience in resolving issues and delivering to deadlines.
Responsibilities
- Provide exceptional service across counter, phone and email.
- Develop product knowledge and offer tailored solutions.
- Engage in active selling and recommend products to builders.
- Process orders, quotes and manage sales transactions accurately.
- Float between Trade Counter and Yard during busy periods.
- Assist with early deliveries and unloading materials safely.
- Prepare and load customer pick-ups and maintain stock presentation.
- Support stock management, replenishment and yard organization.
- Conduct regular inventory checks for availability and accuracy.
- Organise deliveries and ensure orders are dispatched on time.
- Perform administrative duties as directed by Branch Manager.
- Report hazards and incidents promptly via Donesafe.
Skills
Job description
Family owned Dahlsens Family Companies has been operating since 1877 and is one of the largest independent suppliers of timber and building materials to many of the best home builders in Australia.
We offer a family-feel culture and work environment that sets us apart from others in the industry. We are part of a 70-site national group, including Dahlsens, Cairns Hardware and Nortruss with over one thousand trusted support team professionals, trade experts, drivers, and yards people. Dahlsens invest in our people, partners, and communities to make a positive and sustainable contribution.
Our people live and breathe the Dahlsens Values daily; Take Responsibility, Grow Together, Everyone Contributes.
145 years of experience, so we know what we are talking about…. keep reading if you are looking for big things.
Family owned Dahlsens Family Companies has been operating since 1877 and is one of the largest independent suppliers of timber and building materials to many of the best home builders in Australia.
We offer a family-feel culture and work environment that sets us apart from others in the industry. We are part of a 70-site national group, including Dahlsens, Cairns Hardware and Nortruss with over one thousand trusted support team professionals, trade experts, drivers, and yards people. Dahlsens invest in our people, partners, and communities to make a positive and sustainable contribution.
Our people live and breathe the Dahlsens Values daily; Take Responsibility, Grow Together, Everyone Contributes.
145 years of experience, so we know what we are talking about…. keep reading if you are looking for big things.
- Fyshwick - Australian Capital Territory
- Full-time permanent opportunity + attractive hourly rate + super + working with an awesome team
- Free uniform and safety boots reimbursement provided up to $120.00
- Be part of a 145 year old organisation that puts its people first and has their best interests at heart
As a Trade Service & Sales Team Member at our Fyshwick ACT branch, you will be the face of Dahlsens when our builders and trade customers walk through the door. You will assist customers with product knowledge, enquiries, and sales orders in person, by phone and via email, delivering outstanding service across every interaction with Canberra's local builders.
This role plays a flexible part across both the trade desk and yard areas. You will support customers at the counter while also floating between areas to assist during busy times, including unloading early morning deliveries, preparing and loading customer pick‑ups, and maintaining yard presentation and stock levels.
Reporting to the Branch Manager, you will be responsible for stock control, keeping stock replenished and displayed neatly, and providing support to counter and administrative tasks so every customer walks away with a seamless experience. Your leader will provide coaching, guidance and continued development throughout.
This is a hands-on, fast‑paced role for someone who takes pride in customer service, enjoys switching between counter and yard, and brings a positive, can‑do attitude every day.
- Providing exceptional customer service across the counter, phone and email
- Developing and maintaining in-depth knowledge of products and services to offer tailored solutions
- Engaging in active selling, recommending products and services that align with builder requirements
- Processing orders, preparing quotes and managing sales transactions efficiently and accurately
- Floating between the Trade Counter and Yard to assist during busy periods
- Supporting early morning deliveries and assisting in unloading materials safely
- Preparing and loading customer pick‑up orders accurately and safely
- Assisting with stock management, replenishment and yard organisation
- Conducting regular inventory checks to ensure product availability and accuracy
- Organising deliveries and ensuring customer orders are dispatched in full and on time
- Undertaking administrative duties as directed by the Branch Manager, including phone and email correspondence
- Reporting hazards, near misses and incidents promptly via Donesafe
- Living the 'Our Circle of Care' principles - See, Say, Listen, Stop - and looking out for the safety of yourself, your team, our customers and the community
- 3+ years' experience in a similar Trade Service & Sales or Counter Sales role (preferred)
- Background in warehouse, logistics, trade or building services environment (preferred)
- Product experience with timber and building materials (preferred)
- Current Forklift Licence (LF) (preferred)
- Highly organised with strong attention to detail and the ability to multitask
- Strong customer service, communication and interpersonal skills
- Experience with computer systems and comfortable with mathematical calculations
- Ability to adapt to shifting priorities, demands and timelines
- Experience in resolving issues, delivering to deadlines, and administrative duties
- A reliable team player who is energetic, self-driven and takes initiative every day
We kindly ask that recruitment agencies do not contact us or any Dahlsens team member about this role. We're managing this recruitment directly and aren't seeking agency support at this time.
- Take a day off on your birthday and still get paid for it.
- Be part of something strong, we really are growing together.
- Your contribution is valued and celebrated; the company culture lives this.
- An impressive 'Be Well' program supporting you and your wellbeing.
- Free Employee Assistance Program (EAP) for you and your family members.
- Access to our awesome reward and benefits platform with cashback discounts at over 400 retailers such as Adidas, Woolworths, Coles, Ikea, Woolworths, Myer, Rebel Sports + more!
- Education Assistance Program - your development is important.
- Uniform provided so you can look the part when customer facing.
- Team member discounts may be available (T&C may apply)
- Work with a great bunch of friendly people who want to see you succeed.
The successful applicant will be subject to a comprehensive reference and background checking prior to employment, including a National Police & Right to Work.
We are an equal opportunity employer with a zero tolerance to Drugs and Alcohol in the workplace and we do conduct regular random workplace testing.
Only applicants with the Right to Work in Australia will be considered for this position.
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