Retail Assistant

Dahlsens; Deniliquin; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Birthday leave

Team culture – growth together

Wellbeing program

EAP for you and family

Retail discounts platform access

Education assistance

Uniform provided

Team member discounts

Job summary

Dahlsens Mitre 10 Deniliquin is seeking a Retail Assistant to deliver excellent customer service to tradies, builders and DIY customers. You will handle invoicing, receipting and general store admin while maintaining stock, merchandising standards and a positive store atmosphere.

This full‑time role includes hands‑on customer service, back‑of‑house tasks and a strong team environment in a long‑standing, values‑driven company.

Qualifications

• Demonstrated customer‑focused experience in a retail store or similar (preferred).
• Invoicing/receipting of goods or general store administration experience (preferred).
• Experience with Mitre 10 hardware retail systems and point‑of‑sale (preferred).
• Highly organized with strong attention to detail and the ability to multitask.
• Great communication skills and a friendly, helpful approach with customers.

Responsibilities

• Deliver fast, friendly, knowledgeable customer service to builders, tradies and DIY customers.
• Process invoices accurately and on time, resolve discrepancies.
• Receipting goods into the system and reconciling deliveries against purchase orders.
• Support general store administration including phone and email correspondence.
• Offer product knowledge to match products to customers' needs and convert service to sales.
• Present and display merchandise per Mitre 10 Visual standards.
• Maintain a clean, safe environment and ensure product availability.

Skills

Customer service

Invoicing

Receipting

Mitre 10 system

POS experience

Attention to detail

Strong communication

Team player

Multitasking

Tools

Mitre 10 POS system

Job description

Family owned Dahlsens Family Companies has been operating since 1877 and is one of the largest independent suppliers of timber and building materials to many of the best home builders in Australia.

We offer a family-feel culture and work environment that sets us apart from others in the industry. We are part of a 70-site national group, including Dahlsens, Cairns Hardware and Nortruss with over one thousand trusted support team professionals, trade experts, drivers, and yards people. Dahlsens invest in our people, partners, and communities to make a positive and sustainable contribution.

Our people live and breathe the Dahlsens Values daily; Take Responsibility, Grow Together, Everyone Contributes.

145 years of experience, so we know what we are talking about… keep reading if you are looking for big things.

ABOUT THE ROLE

• Deniliquin – New South Wales (Dahlsens Mitre 10)
• Full‑time permanent opportunity + attractive hourly rate + super + working with an awesome team
• Free uniform and safety boots reimbursement provided up to $120.00
• Be part of a 145 year old organisation that puts its people first and has their best interests at heart

As a Retail Assistant at Dahlsens Mitre 10 Deniliquin, you will play a pivotal role in ensuring a positive and productive shopping experience for all our customers – from local tradies and builders through to weekend DIYers and gardeners. As a central figure in daily operations, you will be the face of the store, delivering excellent customer service and keeping the store running smoothly and efficiently.

Importantly, this role also includes a hands‑on administrative component. Alongside your customer‑facing duties, you will take ownership of key back‑of‑house tasks including processing invoices, receipting of goods into the system, inventory reconciliation and general store administration. Attention to detail and accuracy are essential – every invoice checked, every delivery receipted correctly, and every record kept up to date helps the store run on time and on budget.

Reporting to the Branch Manager (or Branch Supervisor), you will receive coaching, direction and mentoring to help you grow in the role. Your day will balance assisting customers at the counter, maintaining visual merchandising standards, keeping stock replenished, and sitting down to work through the invoices, receipting and admin that keeps the store running behind the scenes.

This is a hands‑on, varied retail role for someone who loves a chat with customers, takes pride in accuracy and detail, and brings a positive, can‑do attitude every day.

RESPONSIBILITIES WILL INCLUDE

• Delivering fast, friendly, knowledgeable and helpful customer service to builders, tradies and DIY customers
• Processing invoices accurately and on time, resolving any discrepancies promptly
• Receipting goods into the system and reconciling deliveries against purchase orders
• Supporting general store administration including phone and email correspondence
• Offering product knowledge to match products to customers' needs and converting service to sales
• Presenting and displaying merchandise in line with Mitre 10 Visual Merchandising standards
• Maintaining a clean, uncluttered and safe environment before trade and throughout each day
• Keeping the store well stocked and replenishing shelves to ensure product availability
• Achieving sales targets using selling techniques and building rapport with repeat customers
• Adding value to sales through appropriate add‑on products and services
• Manual handling of timber, plasterboard and other building materials from time to time
• Reporting hazards, near misses and incidents promptly via Donesafe
• Living the 'Our Circle of Care' principles – See, Say, Listen, Stop – and looking out for the safety of yourself, your team, our customers and the community

QUALIFICATIONS AND SKILLS

• Demonstrated customer‑focused experience in a retail store or similar (preferred)
• Previous experience with invoicing, receipting of goods or general store administration (preferred)
• Experience with Mitre 10 or hardware retail systems and point‑of‑sale (preferred)
• Highly organised with strong attention to detail and the ability to multitask
• Great communication skills and a friendly, helpful approach with customers
• Ability to adapt to shifting priorities, demands and timelines
• Comfortable working on a variety of tasks at any one time
• Ability to work both autonomously and as part of a close‑knit store team
• A positive, enthusiastic and dependable team player willing to work across all aspects of the store
• Ability to quickly develop excellent product knowledge and share it confidently with customers

RECRUITMENT AGENCIES

We kindly ask that recruitment agencies do not contact us or any Dahlsens team member about this role. We're managing this recruitment directly and aren't seeking agency support at this time.

PERKS

• Take a day off on your birthday and still get paid for it.
• Be part of something strong, we really are growing together.
• Your contribution is valued and celebrated; the company culture lives this.
• An impressive 'Be Well' program supporting you and your wellbeing.
• Free Employee Assistance Program (EAP) for you and your family members.
• Access to our awesome reward and benefits platform with cashback discounts at over 400 retailers such as Adidas, Woolworths, Coles, Ikea, Woolworths, Myer, Rebel Sports + more!
• Education Assistance Program - your development is important.
• Uniform provided so you can look the part when customer facing.
• Team member discounts may be available (T&C may apply)
• Work with a great bunch of friendly people who want to see you succeed.

PLEASE NOTE

The successful applicant will be subject to a comprehensive reference and background checking prior to employment, including a National Police & Right to Work.

We are an equal opportunity employer with a zero tolerance to Drugs and Alcohol in the workplace and we do conduct regular random workplace testing.

Only applicants with the Right to Work in Australia will be considered for this position.