Branch Manager

Dahlsens; Canberra; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Birthday day off (paid)

Team culture orientation

Wellbeing program

Employee benefits platform

Uniform provided

Progressive career development

Job summary

Dahlsens Fyshwick ACT Trade branch is seeking a Branch Manager to lead daily operations, drive budget achievement and foster a customer-centric culture among Canberra's builders and trade customers.

You will report to the Regional Manager, coach staff, coordinate deliveries, manage inventory and develop local marketing strategies while upholding safety and the Dahlsens values in a values-driven workplace.

Qualifications

• Proven experience in retail or trade management.
• 5+ years in manufacturing, trade retail, hardware or similar.
• Degree in business management or related field preferred.
• Strong leadership and team coaching skills.

Responsibilities

• Overseeing daily branch operations to ensure efficiency and customer satisfaction.
• Managing and developing staff, including training, performance evaluation and team building.
• Implementing strategies to meet sales targets and increase profitability.
• Managing inventory, including ordering, stock control and minimising stock shortages.
• Building and maintaining strong relationships with trade customers and suppliers.
• Handling customer enquiries and resolving escalated issues to maintain service excellence.
• Overseeing budgeting, expense control and P&L accountability.
• Developing and implementing local marketing strategies to attract new customers.
• Monitoring market trends and Canberra region activity.
• Leading by example in delivering exceptional customer service.

Skills

Retail management

Leadership

Budgeting & finance

Communication skills

Education

Business degree

Job description

Family owned Dahlsens Family Companies has been operating since 1877 and is one of the largest independent suppliers of timber and building materials to many of the best home builders in Australia.

We offer a family-feel culture and work environment that sets us apart from others in the industry. We are part of a 70-site national group, including Dahlsens, Cairns Hardware and Nortruss with over one thousand trusted support team professionals, trade experts, drivers, and yards people. Dahlsens invest in our people, partners, and communities to make a positive and sustainable contribution.

Our people live and breathe the Dahlsens Values daily; Take Responsibility, Grow Together, Everyone Contributes.

145 years of experience, so we know what we are talking about…. keep reading if you are looking for big things.

ABOUT US

Family owned Dahlsens Family Companies has been operating since 1877 and is one of the largest independent suppliers of timber and building materials to many of the best home builders in Australia.

We offer a family-feel culture and work environment that sets us apart from others in the industry. We are part of a 70-site national group, including Dahlsens, Cairns Hardware and Nortruss with over one thousand trusted support team professionals, trade experts, drivers, and yards people. Dahlsens invest in our people, partners, and communities to make a positive and sustainable contribution.

Our people live and breathe the Dahlsens Values daily; Take Responsibility, Grow Together, Everyone Contributes.

145 years of experience, so we know what we are talking about…. keep reading if you are looking for big things.

ABOUT THE ROLE

• Fyshwick – Australian Capital Territory
• Full-time permanent opportunity + attractive salary package + super + working with an awesome team
• Free uniform and safety boots reimbursement provided up to $120.00
• Be part of a 145 year old organisation that puts its people first and has their best interests at heart

*** Dahlsens Building Centres closes for a mandatory shutdown over the Christmas/New Year period, and as a new starter you are unlikely to have accrued enough annual leave to cover it, so leave without pay may apply - we’ll talk this through with you during the interview process ***

As the Branch Manager at our Fyshwick ACT Trade branch, you will take complete responsibility for the branch - its effective operation, running and achievement of budget through strong leadership of your team and the development of an exceptional customer‑centric culture across Canberra's local builders and trade customers.

Reporting to the Regional Manager, you will receive professional coaching, mentorship and support to set you up for success. You will ensure delivery schedules are met and exceeded daily, that customers are kept up to date on any delays to their orders, and that strong, long‑term relationships with builders and suppliers are built and maintained every day.

This is a hands‑on role for someone who leads from the front, gets stuck in with the team on the floor, and takes real pride in running a well‑run, profitable branch that customers keep coming back to.

RESPONSIBILITIES WILL INCLUDE

• Overseeing daily branch operations to ensure efficiency and customer satisfaction
• Managing and developing staff, including training, performance evaluation and team building
• Implementing strategies to meet sales targets and increase profitability
• Managing inventory, including ordering, stock control and minimising stock shortages
• Building and maintaining strong relationships with trade customers and suppliers
• Handling customer enquiries and resolving escalated issues to maintain service excellence
• Overseeing economic management, including budgeting, expense control and P&L accountability
• Developing and implementing local marketing strategies to attract new customers and retain existing ones
• Monitoring market trends and competitor activity across the Fyshwick and greater Canberra region
• Engaging with Category Managers on product assortment and volumes to meet financial targets
• Leading by example in delivering exceptional customer service and fostering a positive work environment
• Reporting hazards, near misses and incidents promptly via Donesafe
• Living the 'Our Circle of Care' principles – See, Say, Listen, Stop – and looking out for the safety of yourself, your team, our customers and the community

QUALIFICATIONS AND SKILLS

• Proven experience in retail or trade management, preferably in the building materials industry (preferred)
• 5+ years' industry experience in manufacturing, trade retail, hardware or similar environment (preferred)
• A degree in business management or a related field (preferred)
• Strong leadership and team management skills, with the ability to coach, motivate and influence
• Excellent negotiation and influencing skills, with a commercially astute approach
• Financial acumen to manage budgets and understand financial reports
• Knowledge of inventory and stock management practices
• Strong, positive relationship building abilities with internal and external customers
• Excellent written and oral communication skills, with a high level of attention to detail and accuracy
• Familiarity with health and safety regulations and a high awareness of site safety
• A collaborative leader who builds culture, inspires the team and brings a hands‑on, can‑do attitude every day

RECRUITMENT AGENCIES

We kindly ask that recruitment agencies do not contact us or any Dahlsens team member about this role. We're managing this recruitment directly and aren't seeking agency support at this time.

PERKS

• Take a day off on your birthday and still get paid for it.
• Be part of something strong, we really are growing together.
• Your contribution is valued and celebrated; the company culture lives this.
• An impressive 'Be Well' program supporting you and your wellbeing.
• Free Employee Assistance Program (EAP) for you and your family members.
• Access to our awesome reward and benefits platform with cashback discounts at over 400 retailers such as Adidas, Woolworths, Coles, Ikea, Woolworths, Myer, Rebel Sports + more!
• Education Assistance Program - your development is important.
• Uniform provided so you can look the part when customer facing.
• Team member discounts may be available (T&C may apply)
• Work with a great bunch of friendly people who want to see you succeed.

PLEASE NOTE

The successful applicant will be subject to a comprehensive reference and background checking prior to employment, including a National Police & Right to Work.

We are an equal opportunity employer with a zero tolerance to Drugs and Alcohol in the workplace and we do conduct regular random workplace testing.

Only applicants with the Right to Work in Australia will be considered for this position.