Restoration Project Manager

Unique Building Services Pty Ltd; Brisbane; On-site; AUD 70,000 - 95,000; Full time

Job summary

Unique Building Services Pty Ltd in Brisbane seeks a Restoration Project Manager to lead residential insurance reinstatement projects, specialising in escape of liquid and water damage. You will collaborate with insurers, clients, trades and internal teams to oversee assessments through completion, ensuring safety, efficiency and top quality outcomes.

The role emphasizes strong stakeholder communication, proactive updates, and adherence to insurer guidelines.

Qualifications

• Minimum 2+ years' experience in residential and/or insurance building.
• Knowledge of insurance procedures and policies is advantageous.
• IICRC qualifications are strongly desirable.
• Understanding of building codes, regulations, and industry benchmarks.
• Strong people management and exceptional customer service skills.
• Competence in computer operations and administrative/time management skills.
• Excellent communication and stakeholder management skills.

Responsibilities

• Manage remediation and mitigation projects, ensuring on-time, on-budget delivery in line with insurer guidelines and legislative requirements.
• Coordinate with restorers, hygienists, trades, and internal teams to track progress.
• Maintain strong relationships with property owners, insurers, and stakeholders with clear, proactive updates.
• Deliver excellent customer service by managing expectations and addressing concerns, including escalations.
• Oversee end-to-end project delivery including validating scopes, scheduling, resources, trade supervision, QA, WHS compliance, and revenue forecasting.
• Handle project administration: site access, sign-offs, payments, and documentation.
• Mentor other project managers and participate in insurer-required training sessions.

Skills

Residential/insurance building

IICRC qualifications

Building codes knowledge

People management

Communication skills

Education

Certificate IV in Building & Construction

Job description

UBS is seeking a Restoration Project Manager to effectively manage residential insurance reinstatement projects specifically using your expertise in escape of liquid and restoration work.

About UBS

With a proud history spanning over 26 years in the insurance building repairs domain, UBS stands as a trusted partner to some of Australia’s most distinguished insurance companies. We are the front line for people who have experienced loss and devastation, and our role is to make a complex process simple whilst supporting our customers through the rebuilding process. At UBS, our vision is rebuilding dreams by providing quality rebuilds at competitive costs.

Our Vision:

Rebuilding Dreams

Our Mission:

Quality Rebuilds at Competitive Costs

Our Values:

At UBS, we are open and honest, own our decisions, collaborate to find solutions, embrace change, and lead by example to build strong relationships.

About The Role

The Restoration Project Manager will play a pivotal role in managing and delivering restoration and insurance repair projects, with a primary focus on restoration works arising from escape of liquid, water damage, and other insured events. Working closely with insurers, clients, trades, and internal stakeholders, the role is responsible for overseeing projects from assessment through to completion, ensuring works are delivered safely, efficiently, and to the highest quality standards.

Our Core Values

• are open and honest
• own our decisions
• are collaborative and solution focused
• embrace change
• are role models, our behaviours build strong relationships

Key Responsibilities

• Manage all remediation and mitigation projects, ensuring works are completed on time, within budget, and in line with insurer guidelines and legislative requirements.
• Work closely with restorers, hygienists, trades, and internal teams to coordinate project activities and keep progress on track.
• Maintain strong relationships with property owners, insurers, and key stakeholders through clear communication, same-day contact on new files, and proactive updates.
• Deliver excellent customer service by managing expectations, addressing concerns, and handling escalations to achieve positive outcomes.
• Oversee end-to-end project delivery, including validating scopes of work, scheduling, resource allocation, trade supervision, quality assurance, WHS compliance, and revenue forecasting.
• Complete essential project administration such as coordinating site access, managing sign-offs, processing outstanding payments, and ensuring accurate documentation.
• Support team capability by mentoring other project managers and attending insurer-required training sessions.

About You

• Minimum 2+ years' experience in residential and/or insurance building.
• Prior knowledge of the intricacies of insurance procedures and policies is a definite advantage.
• IICRC qualifications strongly desirable
• Demonstrate a understanding of building codes, regulations, and industry benchmarks.
• Showcase a knack for effective people management and an unwavering commitment to exceptional customer service.
• Be competent in computer operations and have administrative and time management skills
• Excellent communication and stakeholder management skills

To Be Considered, You Will Have

• Driver's Licence.
• Clear National Police Check
• Working with Children Check.
• White Card.
• Certificate IV in Building & Construction (desirable).

Inclusion and Diversity

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups