Restoration Project Manager

Unique Building Services; Brisbane; Vor Ort; AUD 90.000 - 120.000; Vollzeit

Zusammenfassung

Unique Building Services (UBS) is seeking a Restoration Project Manager to lead residential insurance reinstatement projects, with a focus on escape of liquid and water damage. You will coordinate with insurers, clients, trades, and internal teams to drive repairs from assessment to completion.

The role requires strong project delivery, safety, quality, budgeting, and stakeholder communication, plus mentoring others and ensuring documentation is complete and compliant.

Qualifikationen

• Experience in residential and/or insurance building
• Knowledge of insurance procedures and policies is an advantage
• Understanding of building codes and industry benchmarks
• Strong people management and customer service skills

Aufgaben

• Manage remediation and restoration projects, ensuring on-time delivery and adherence to insurer guidelines and regulations.
• Coordinate with restorers, hygienists, trades, and internal teams to align activities and track progress.
• Maintain relationships with property owners, insurers, and stakeholders through clear communication and proactive updates.
• Deliver excellent customer service by managing expectations and addressing concerns.
• Oversee end-to-end project delivery, including scope validation, scheduling, resource allocation, and quality assurance.
• Handle essential project administration such as site access, sign-offs, payments, and documentation.
• Mentor other project managers and participate in insurer-required training.

Kenntnisse

2+ years experience

Jobbeschreibung

UBS is seeking a Restoration Project Manager to effectively manage residential insurance reinstatement projects specifically using your expertise in escape of liquid and restoration work.

About UBS:

With a proud history spanning over 26 years in the insurance building repairs domain, UBS stands as a trusted partner to some of Australia’s most distinguished insurance companies. We are the front line for people who have experienced loss and devastation, and our role is to make a complex process simple whilst supporting our customers through the rebuilding process. At UBS, our vision is rebuilding dreams by providing quality rebuilds at competitive costs.

Our Vision:

Rebuilding Dreams

Our Mission:

Quality Rebuilds at Competitive Costs

Our Values:

At UBS, we are open and honest, own our decisions, collaborate to find solutions, embrace change, and lead by example to build strong relationships.

About the Role:

The Restoration Project Manager will play a pivotal role in managing and delivering restoration and insurance repair projects, with a primary focus on restoration works arising from escape of liquid, water damage, and other insured events. Working closely with insurers, clients, trades, and internal stakeholders, the role is responsible for overseeing projects from assessment through to completion, ensuring works are delivered safely, efficiently, and to the highest quality standards.

Our Core Values

At UBS we:

• are open and honest
• own our decisions
• are collaborative and solution focused
• are role models, our behaviours build strong relationships

Key Responsibilities:

• Manage all remediation and mitigation projects, ensuring works are completed on time, within budget, and in line with insurer guidelines and legislative requirements.
• Work closely with restorers, hygienists, trades, and internal teams to coordinate project activities and keep progress on track.
• Maintain strong relationships with property owners, insurers, and key stakeholders through clear communication, same-day contact on new files, and proactive updates.
• Deliver excellent customer service by managing expectations, addressing concerns, and handling escalations to achieve positive outcomes.
• Oversee end-to-end project delivery, including validating scopes of work, scheduling, resource allocation, trade supervision, quality assurance, WHS compliance, and revenue forecasting.
• Complete essential project administration such as coordinating site access, managing sign-offs, processing outstanding payments, and ensuring accurate documentation.
• Support team capability by mentoring other project managers and attending insurer-required training sessions.

About you:

• Minimum 2+ years’ experience in residential and/or insurance building.
• Prior knowledge of the intricacies of insurance procedures and policies is a definite advantage.
• Demonstrate a understanding of building codes, regulations, and industry benchmarks.
• Showcase a knack for effective people management and an unwavering commitment to exceptional customer service.
• Be competent in computer operations and have administrative and time management skills
• Excellent communication and stakeholder management skills

To be considered, you will have:

• Driver's Licence.
• Clear National Police Check
• Working with Children Check.
• White Card.

Inclusion and Diversity

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups