Restaurant Technology Support Specialist - Level 1 - KFC Head Office

KFC Adco Limited; Australia; Hybrid; AUD 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Flexible hybrid working

Growth opportunities

Zusammenfassung

KFC Adco Limited is seeking a Restaurant Support Specialist – Level 1 to provide first-line IT support for restaurant teams, resolving incidents across Windows, networks, hardware and POS systems. You’ll triage, troubleshoot and escalate as needed, delivering calm, professional support in a fast-paced hospitality environment.

The role supports a flexible, hybrid working setup with growth opportunities within a global brand.

Qualifikationen

• 1–2 years’ experience in IT support or a similar technical support environment.
• Foundational troubleshooting skills across Windows, networks, hardware and software.
• Exposure to POS systems or restaurant technology is advantageous, but not essential.
• Strong problem-solving skills with clear and confident communication.
• Customer-first mindset and the ability to remain calm in fast-paced environments.

Aufgaben

• Provide first-line IT support to KFC restaurant teams, responding to incidents via phone, chat and Jira Service Management.
• Triage and prioritise incidents based on urgency and impact, performing initial troubleshooting.
• Troubleshoot common issues across restaurant hardware and software, including passwords, access, devices and network connectivity.
• Escalate complex incidents to Level 2, Field Services or third-party vendors with clear handovers.
• Maintain knowledge articles and contribute to faster resolutions; identify recurring issues for improvements.

Kenntnisse

IT support

Troubleshooting

Customer service

POS systems

Networking

Tools

Jira Service Management

Jobbeschreibung

# Restaurant Technology Support Specialist - Level 1KFC Head Office## Job Description* Flexible, hybrid working environment with real growth opportunities* Support the technology that keeps KFC restaurants connected and trading* Build your IT career with an iconic global brandOur **Restaurant Support Specialist – Level 1** provides first-line IT support to KFC restaurants, helping our teams resolve technology issues quickly and keeping restaurant operations running smoothly.You’ll be one of the first points of contact when our restaurant teams need technical support, troubleshooting issues across restaurant hardware, software, connectivity and critical technology platforms. You’ll resolve what you can at first contact, coordinate escalations when specialist support is needed, and provide a calm, confident experience for our restaurant teams when it matters most.If you’re early in your IT career, love solving problems and enjoy helping people, this is a great opportunity to build your technical capability in a fast-paced environment.*This role supports our restaurants 7 days a week, so you'll work a rotating shift roster:** *Rotating roster across the full 7-day week** *Operating hours between 6:00am and 12:00 midnight***HOW YOU'LL MAKE A DIFFERENCE AS OUR RESTAURANT SUPPORT SPECIALIST*** Provide first-line IT support to KFC restaurant teams, responding to incidents and service requests via phone, chat and Jira Service Management* Triage and prioritise incidents based on urgency and impact, completing initial troubleshooting to identify the best path to resolution* Troubleshoot common issues across restaurant hardware and software, including passwords, access, devices and network connectivity* Aim to resolve issues at first contact by using established knowledge articles, runbooks and standard troubleshooting processes* Escalate more complex incidents to Level 2, Field Services or third-party vendors, providing clear handovers and completed diagnostics* Take ownership of escalated issues by following up with relevant teams and helping ensure restaurant teams receive a timely resolution* Provide clear, confident and customer-focused support to restaurant teams, including during busy and high-pressure trading periods* Respond with urgency to critical incidents that impact a restaurant’s ability to trade, while maintaining a calm and structured approach* Maintain and contribute to knowledge articles and standard fixes, helping make common issues easier and faster to resolve* Identify recurring issues and work with the broader Service Desk team to support ongoing improvements to systems, processes and service delivery**WHAT YOU'LL BRING:*** 1–2 years’ experience in IT support or a similar technical support environment* Foundational troubleshooting skills across Windows, networks, hardware and software* Exposure to POS systems or restaurant technology is advantageous, but not essential* Strong problem-solving skills with a logical and structured approach to troubleshooting* Clear and confident communication skills, particularly when supporting non-technical users* A customer-first mindset and the ability to provide helpful, professional support* Ability to remain calm and focused when resolving issues in a fast-paced environment* Strong attention to detail when documenting, prioritising and handing over incidents* A proactive approach to learning and developing your technical knowledge