Restaurant Technology Support Specialist - Level 1

KFC; Sydney; Hybride; AUD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Flexible hybrid work

Mobile phone and internet support

Free onsite parking

Résumé du poste

KFC is seeking a Restaurant Support Specialist – Level 1 to provide first-line IT support for our Sydney-area restaurants. You will troubleshoot hardware, software, connectivity, and POS-related issues, acting as the initial contact and guiding teams through resolutions.

This role requires a calming, customer-first approach in a fast-paced environment. The position offers a flexible hybrid work arrangement with growth opportunities, ongoing training, and exposure to iconic hospitality technology

Qualifications

• 1–2 years’ experience in IT support or a similar environment.
• Foundational troubleshooting skills across Windows, networks, hardware and software.
• Strong communication and customer-service mindset.

Responsabilités

• Provide first-line IT support to restaurant teams via phone, chat and Jira Service Management.
• Troubleshoot issues across restaurant hardware, software, and connectivity.
• Escalate complex incidents to Level 2 or external vendors when needed.

Connaissances

IT support

Troubleshooting

Customer service

Communication

Calm under pressure

Formation

None

Outils

Windows

Networks

Jira Service Management

POS systems

Description du poste

• Flexible, hybrid working environment with real growth opportunities
• Support the technology that keeps KFC restaurants connected and trading
• Build your IT career with an iconic global brand

Our Restaurant Support Specialist – Level 1 provides first-line IT support to KFC restaurants, helping our teams resolve technology issues quickly and keeping restaurant operations running smoothly.

You’ll be one of the first points of contact when our restaurant teams need technical support, troubleshooting issues across restaurant hardware, software, connectivity and critical technology platforms. You’ll resolve what you can at first contact, coordinate escalations when specialist support is needed, and provide a calm, confident experience for our restaurant teams when it matters most.

If you’re early in your IT career, love solving problems and enjoy helping people, this is a great opportunity to build your technical capability in a fast-paced environment.

This role supports our restaurants 7 days a week, so you'll work a rotating shift roster:

• Rotating roster across the full 7-day week
• Operating hours between 6:00am and 12:00 midnight

HOW YOU'LL MAKE A DIFFERENCE AS OUR RESTAURANT SUPPORT SPECIALIST

• Provide first-line IT support to KFC restaurant teams, responding to incidents and service requests via phone, chat and Jira Service Management
• Triage and prioritise incidents based on urgency and impact, completing initial troubleshooting to identify the best path to resolution
• Troubleshoot common issues across restaurant hardware and software, including passwords, access, devices and network connectivity
• Aim to resolve issues at first contact by using established knowledge articles, runbooks and standard troubleshooting processes
• Escalate more complex incidents to Level 2, Field Services or third-party vendors, providing clear handovers and completed diagnostics
• Take ownership of escalated issues by following up with relevant teams and helping ensure restaurant teams receive a timely resolution
• Provide clear, confident and customer-focused support to restaurant teams, including during busy and high-pressure trading periods
• Respond with urgency to critical incidents that impact a restaurant’s ability to trade, while maintaining a calm and structured approach
• Maintain and contribute to knowledge articles and standard fixes, helping make common issues easier and faster to resolve
• Identify recurring issues and work with the broader Service Desk team to support ongoing improvements to systems, processes and service delivery

WHAT YOU'LL BRING:

• 1–2 years’ experience in IT support or a similar technical support environment
• Foundational troubleshooting skills across Windows, networks, hardware and software
• Exposure to POS systems or restaurant technology is advantageous, but not essential
• Strong problem-solving skills with a logical and structured approach to troubleshooting
• Clear and confident communication skills, particularly when supporting non-technical users
• A customer-first mindset and the ability to provide helpful, professional support
• Ability to remain calm and focused when resolving issues in a fast-paced environment
• Strong attention to detail when documenting, prioritising and handing over incidents
• A proactive approach to learning and developing your technical knowledge
• A collaborative mindset and willingness to work across teams to get issues resolved

WHY KFC?

At KFC, you'll be part of a business that combines the scale of a global brand with the opportunity to make a visible impact locally. We offer a collaborative, people-first culture where you'll work alongside talented teams, build meaningful partnerships and contribute to initiatives that shape the future of the business.Monthly mobile phone and home internet contributions.

You'll also enjoy:

• Flexible and hybrid ways of working, including time together at our Frenchs Forest Restaurant Support Centre
• Signature career development and leadership programs
• Additional leave to focus on your wellbeing
• Monthly mobile phone and home internet contributions
• Salary continuance cover for permanent employees
• Culture Club events and initiatives
• Free secure onsite parking at Frenchs Forest

READY TO MAKE AN IMPACT?

If you’re ready to build your IT career in a fast-paced, supportive environment, we’d love to hear from you.