Restaurant Supervisor

The Venues Collection; The Rocks; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Tips

Training & career development

Growth opportunities

Team‑focused culture

Job summary

The Venues Collection in The Rocks, NSW, is seeking an experienced Restaurant Supervisor to oversee daily restaurant operations and ensure an exceptional dining experience for every guest. You will lead the front‑of‑house team, support the restaurant manager, and uphold high service standards in a fast‑paced environment.

Key duties include supervising staff, liaising with reservations, managing cash handling, stock, and safety compliance, while delivering outstanding customer service, coaching

Qualifications

• Prior experience in restaurant supervision, hospitality or similar leadership role.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Ability to lead and motivate a diverse team.
• Strong organisational and time-management skills.
• Ability to work calmly and effectively in a fast-paced environment.
• Good knowledge of food safety and workplace health and safety requirements.
• Cash-handling and POS experience.
• Flexible availability, including evenings, weekends and public holidays where required.

Responsibilities

• Supervise and coordinate daily restaurant operations.
• Lead, train, motivate, and support restaurant staff.
• Ensure high standards of customer service and guest satisfaction.
• Liaise with reservations to manage table service, reservations, bookings, and customer enquiries.
• Monitor staff performance and provide guidance and feedback.
• Ensure food, beverage, and service standards are consistently maintained.
• Assist with opening and closing procedures, including cash handling and reconciliation.
• Monitor stock levels and assist with ordering and inventory control.
• Ensure compliance with food safety, workplace health and safety, and company policies.
• Handle customer complaints and resolve issues professionally.

Skills

Restaurant supervision

Hospitality leadership

Communication skills

Customer service

Team leadership

Organisational skills

Time-management

Food safety knowledge

Cash-handling

POS experience

Flexibility

Tools

POS system

Job description

We are seeking an experienced and motivated Restaurant Supervisor to oversee daily restaurant operations and ensure an excellent dining experience for every guest. The Restaurant Supervisor will support the restaurant manager, lead the front-of-house team, maintain high service standards, and help ensure smooth and efficient operations.

Key responsibilities

• Supervise and coordinate daily restaurant operations.
• Lead, train, motivate, and support restaurant staff.
• Ensure high standards of customer service and guest satisfaction.
• Liaise with reservations to manage table service, reservations, bookings, and customer enquiries.
• Monitor staff performance and provide guidance and feedback.
• Ensure food, beverage, and service standards are consistently maintained.
• Assist with opening and closing procedures, including cash handling and reconciliation.
• Monitor stock levels and assist with ordering and inventory control.
• Ensure compliance with food safety, workplace health and safety, and company policies.
• Handle customer complaints and resolve issues professionally.

About you

• Previous experience in restaurant supervision, hospitality, or a similar leadership role.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Ability to lead and motivate a diverse team.
• Strong organisational and time-management skills.
• Ability to work calmly and effectively in a fast-paced environment.
• Good knowledge of food safety and workplace health and safety requirements.
• Cash-handling and POS experience.
• Flexible availability, including evenings, weekends, and public holidays where required.

• Competitive salary and benefits.
• Competitive tips.
• Supportive and professional working environment.
• Opportunities for training and career development.
• Opportunity to grow within the business.
• A positive and team-focused workplace culture.