Restaurant Reservations

Cafe Sydney; Sydney; On-site; AUD 39,000 - 47,000; Full time

Benefits offered by this job

Structured professional environment

Training and development opportunities

Great staff meals

Uniforms supplied and laundered

Five days per week roster

Job summary

Cafe Sydney is seeking a full-time Food & Beverage Attendant to join our front-of-house Reservations Team. This is a floor-based role, integrated into the guest experience, with five shifts per week including weekends.

You will manage reservations, coordinate seating, and work closely with the service team to ensure smooth guest flow from booking through dining. RSA and Food Safety certificates are required.

Qualifications

• Clear, confident communicator across phone, email and in-person interactions.
• Well presented with exceptional attention to detail and professionalism.
• Proficient in reservation systems (SevenRooms highly regarded).
• Must hold RSA and Food Safety Certificate or be willing to obtain prior to commencement.
• Full availability across five shifts per week, including weekends.
• Must have full working rights in Australia (visa sponsorship not available).

Responsibilities

• Managing reservations across phone, email and SevenRooms software.
• Providing a warm and professional point of contact for guests.
• Coordinating seating arrangements and guest flow with restaurant management.
• Assisting with cloakroom, table settings and transitions throughout service.
• Communicating accurately and professionally between guests and service staff.
• Supporting the front-of-house team to deliver a smooth, elevated dining experience.
• Cashiering and payment-taking support.

Skills

Communication skills

Professionalism

Guest service focus

Attention to detail

Education

RSA Certification

Food Safety Certificate

Tools

SevenRooms

Job description

Cafe Sydney is hiring a full-time Food & Beverage Attendant to join our front-of-house Reservations Team!

About Us

Cafe Sydney is one of Australia’s most iconic dining destinations, located on the rooftop of Customs House with panoramic views of the Harbour Bridge and Opera House. Established in 1999, we have been delivering an elevated à la carte experience that captures the spirit of Sydney, with a modern Australian menu, an awarded wine list and exceptional, contemporary hospitality.

Operating seven days a week, we serve lunch and dinner Monday to Saturday, with a relaxed lunch service on Sundays. Our team of more than 150 hospitality professionals work together across front and back-of-house to create memorable experiences for every guest. We are proud to foster a dynamic and inclusive workplace culture that values professional growth, training and work–life balance.

We are seeking a full-time Food & Beverage Attendant to join our front-of-house Reservations Team. This is a full-time position, paid hourly under our Enterprise Agreement. Working five days per week on a rotating roster, including weekends, you will play a central role in delivering the building meaningful guest relationships that Cafe Sydney is renowned for.

Unlike traditional reception roles, this position is explicitly floor-based and integrated into the guest experience.

As a hospitality reservationist, you will manage and coordinate bookings while also working closely with the service team to ensure guest flow, seating and communication are seamless from reservation through to dining.

Key Responsibilities

• Managing reservations across phone, email and SevenRooms software
• Providing a warm and professional point of contact for guests
• Coordinating seating arrangements and guest flow with restaurant management
• Assisting with cloakroom, table settings and transitions throughout service
• Communicating accurately and professionally between guests and service staff
• Supporting the front-of-house team to deliver a smooth, elevated dining experience
• Cashiering and payment-taking support

About You

• Clear, confident communicator across phone, email and in-person interactions
• Well presented with exceptional attention to detail and professionalism
• Proficient in reservation systems (experience with SevenRooms highly regarded)
• Must hold a current RSA and Food Safety Certificate (or be willing to obtain prior to commencement)
• Full availability across five shifts per week, including weekends
• Must have full working rights in Australia (visa sponsorship is not available for this role)
• A genuine passion for hospitality and creating memorable guest experiences

Cafe Sydney Offers

• A consistently busy, structured and professional working environment
• Training and development opportunities to support career growth
• Great staff meals, plus supply and laundering of uniforms
• Positive work-life balance with five days per week rostered
• Generous gratuities reflective of our premium dining environment