Restaurant Manager Sydney

Human Solutions Group; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Human Solutions Group is seeking a Restaurant Manager to lead a premium dining team at a high-visibility Sydney location. You will drive day-to-day operations, uphold service standards, and partner with kitchen leadership to ensure exceptional guest experiences.

You will coach staff, manage onboarding and performance development, and steer menu planning and wine pairing aligned with brand direction and seasonal availability.

Qualifications

• One Hat premium-level restaurant experience (must demonstrate strong leadership and service excellence).
• Proven experience as a Restaurant Manager / General Manager in a full-service restaurant environment.
• Strong capability across staff training, menu planning, wine pairing, and customer service standards.
• Deep understanding of operating in a busy, tourism-driven environment (high volume, changing demands, peak-time intensity).
• A clear track record of coaching teams and improving service consistency.
• Professional communication, strong decision-making, and a hands-on leadership style.

Responsibilities

• Lead day-to-day restaurant operations to ensure smooth service delivery and consistent quality.
• Set and coach staff to uphold customer service standards and hospitality behaviours.
• Own staff training and ongoing performance development (onboarding, service coaching, compliance, and skill progression).
• Drive menu planning in line with brand direction, seasonality, and availability.
• Manage wine pairing execution (training, service flow, and guest recommendations).
• Ensure the team delivers a confident, premium guest experience—especially during peak periods.
• Oversee scheduling, rostering, and labour productivity to meet targets.
• Partner with the kitchen to maintain execution standards and support a high-performing service culture.
• Handle guest issues professionally, resolve escalations, and protect brand reputation.
• Support stock control, purchasing processes, and key operational reporting for the chain.

Skills

Leadership

Staff training

Customer service

Menu planning

Wine pairing

Decision making

Job description

About the role

You’ll be responsible for running a premium dining experience in one of Sydney’s busiest visitor precincts. you’ll lead the team to deliver consistent service, strong guest satisfaction, and solid financial results—while maintaining brand standards across every shift.

What you’ll do

• Lead day-to-day restaurant operations to ensure smooth service delivery and consistent quality
• Set and coach staff to upholdcustomer service standardsand hospitality behaviours
• Ownstaff trainingand ongoing performance development (onboarding, service coaching, compliance, and skill progression)
• Drivemenu planningin line with brand direction, seasonality, and availability
• Managewine pairingexecution (training, service flow, and guest recommendations)
• Ensure the team delivers a confident, premium guest experience—especially during peak periods
• Oversee scheduling, rostering, and labour productivity to meet targets
• Partner with the kitchen to maintain execution standards and support a high-performing service culture
• Handle guest issues professionally, resolve escalations, and protect brand reputation
• Support stock control, purchasing processes, and key operational reporting for the chain

What we’re looking for

• One Hatpremium-level restaurant experience (must demonstrate strong leadership and service excellence)
• Proven experience as aRestaurant Manager / General Managerin a full-service restaurant environment
• Strong capability acrossstaff training, menu planning, wine pairing, and customer service standards
• Deep understanding of operating in a busy, tourism-driven environment (high volume, changing demands, peak-time intensity)
• A clear track record of coaching teams and improving service consistency
• Professional communication, strong decision-making, and a hands-on leadership style

Why join us

• Lead a dedicated team in a high-visibility Sydney location
• Build your career within a larger chain structure with opportunities for progression
• Make a direct impact on guest experience, team capability, and restaurant performance

Additional information

• Lead day-to-day restaurant operations
• Lead a dedicated team in a high-visibility Sydney location
• One Hatpremium-level restaurant experience