Premium Restaurant Manager: Lead High-Volume Sydney Service

Human Solutions Group; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Human Solutions Group is seeking a Restaurant Manager to lead a premium dining team at a high-visibility Sydney location. You will drive day-to-day operations, uphold service standards, and partner with kitchen leadership to ensure exceptional guest experiences.

You will coach staff, manage onboarding and performance development, and steer menu planning and wine pairing aligned with brand direction and seasonal availability.

Qualifications

• One Hat premium-level restaurant experience (must demonstrate strong leadership and service excellence).
• Proven experience as a Restaurant Manager / General Manager in a full-service restaurant environment.
• Strong capability across staff training, menu planning, wine pairing, and customer service standards.
• Deep understanding of operating in a busy, tourism-driven environment (high volume, changing demands, peak-time intensity).
• A clear track record of coaching teams and improving service consistency.
• Professional communication, strong decision-making, and a hands-on leadership style.

Responsibilities

• Lead day-to-day restaurant operations to ensure smooth service delivery and consistent quality.
• Set and coach staff to uphold customer service standards and hospitality behaviours.
• Own staff training and ongoing performance development (onboarding, service coaching, compliance, and skill progression).
• Drive menu planning in line with brand direction, seasonality, and availability.
• Manage wine pairing execution (training, service flow, and guest recommendations).
• Ensure the team delivers a confident, premium guest experience—especially during peak periods.
• Oversee scheduling, rostering, and labour productivity to meet targets.
• Partner with the kitchen to maintain execution standards and support a high-performing service culture.
• Handle guest issues professionally, resolve escalations, and protect brand reputation.
• Support stock control, purchasing processes, and key operational reporting for the chain.

Skills

Leadership

Staff training

Customer service

Menu planning

Wine pairing

Decision making

Job description

Human Solutions Group is seeking a Restaurant Manager to lead a premium dining team at a high-visibility Sydney location. You will drive day-to-day operations, uphold service standards, and partner with kitchen leadership to ensure exceptional guest experiences.

You will coach staff, manage onboarding and performance development, and steer menu planning and wine pairing aligned with brand direction and seasonal availability.