Restaurant Manager

The Q Dining; North Canberra; On-site; AUD 85,000 - 110,000; Full time

Job summary

The Q Dining in Phillip ACT is seeking an experienced FOH Manager to lead the front-of-house team and oversee daily restaurant operations in a formal dining setting. You will drive exceptional service, manage reservations and staff rosters, train and mentor FOH staff, and collaborate closely with the kitchen to deliver a seamless guest experience while maintaining high presentation standards.

The role requires strong leadership, excellent communication and cost awareness, with responsibilities

Qualifications

• Proven experience as a Restaurant/FoH Manager or in a similar leadership role.
• Experience in formal or fine dining environments.
• Strong leadership, people-management, and exceptional communication.

Responsibilities

• Lead and manage the FOH team during service.
• Train, mentor and develop FOH staff.
• Maintain high standards of customer service.
• Manage reservations, table allocations and guest inquiries.
• Handle guest feedback and resolve issues.
• Prepare and manage staff rosters.
• Monitor labour costs and assist with wage control.
• Collaborate with Head Chef to ensure smooth service and boost sales.
• Maintain communication between FOH and BOH.
• Oversee opening/closing procedures.
• Oversee beverage stock and inventory.
• Maintain presentation, cleanliness and service standards throughout the venue.
• Support functions, events and promotions.
• Identify opportunities to improve sales, service and repeat business.
• Create a positive, professional and accountable team culture.

Skills

Leadership

People management

Communication

Customer service

Fine dining experience

Job description

An established Asian cuisine formal dining restaurant, The Q Dining – Modern Vietnamese Cuisine, in Phillip ACT is seeking an experienced and motivated FOH Manager / Restaurant Manager to lead our front-of-house team and oversee daily restaurant operations.

We are looking for a confident hospitality professional who is passionate about exceptional service, strong team leadership and creating a memorable guest experience.

An established Asian cuisine formal dining restaurant, The Q Dining – Modern Vietnamese Cuisine, in Phillip ACT is seeking an experienced and motivated FOH Manager / Restaurant Manager to lead our front-of-house team and oversee daily restaurant operations.

We are looking for a confident hospitality professional who is passionate about exceptional service, strong team leadership and creating a memorable guest experience.

About the role

You will be responsible for leading the front-of-house operation and maintaining consistently high standards across service, staff performance and overall guest experience.

Key responsibilities include:

• Leading and managing the FOH team during service
• Training, mentoring and developing FOH staff
• Maintaining high standards of professional and attentive customer service
• Managing reservations, table allocations and guest enquiries
• Handling guest feedback and resolving issues professionally
• Preparing and managing staff rosters
• Monitoring labour costs and assisting with wage control
• Working closely with the Head Chef and kitchen team to ensure smooth service and collaborate to boost sales
• Maintaining strong communication between FOH and BOH
• Managing opening and closing procedures
• Overseeing beverage stock, ordering and inventory
• Maintaining presentation, cleanliness and service standards throughout the venue
• Supporting functions, events and promotional activities
• Identifying opportunities to improve sales, service and repeat business
• Creating a positive, professional and accountable team culture

About you

The successful candidate will ideally have:

• Previous experience as a Restaurant Manager, FOH Manager, Assistant Restaurant Manager or in a similar hospitality leadership role
• Experience in a formal, premium or fine dining environment
• Strong leadership and people-management skillsExcellent communication and customer service skills
• The ability to remain organised and composed during busy services
• Strong attention to detail and high service standards
• A good understanding of restaurant operations, labour management and cost control
• A proactive and hands-on approach to leadership
• Strong problem-solving skills
• Availability to work evenings and weekends as required

Wine, cocktail, beverage management and function experience will be highly regarded.

What we offer

• A key leadership role within The Q Dining – Modern Vietnamese Cuisine, an established Canberra restaurant
• Competitive salary based on experience
• A supportive and professional working environment
• Opportunity to contribute to the growth and direction of the business
• Long-term career opportunity for the right candidate

We are looking for someone who takes pride in hospitality, enjoys leading a team and is confident taking ownership of front-of-house operations.