Renter Liaison & Maintenance Coordinator

Downer Group; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Training and development

Employee Assistance Program

Perks@Downer – healthcare discounts

Job summary

Downer is partnering with Homes Victoria to deliver property maintenance services across Victoria. The Renter Liaison Officer will lead LMRC handypersons, coordinate renter communications and manage job orders to ensure safe, reliable maintenance outcomes for communities.

You will ensure accurate status updates, support access arrangements and uphold safety guidelines, while fostering respectful engagement with renters and stakeholders.

Qualifications

• Background in building maintenance, facilities, construction or related field or equivalent experience.
• Knowledge of workplace health and safety obligations relevant to field maintenance.
• Current driver’s licence (mandatory).
• Experience supervising small operational crews delivering maintenance or service works.
• Ability to plan, sequence and coordinate daily work activities across a location or program of works.
• Proficiency with Works Management Systems and mobile tech for job status and records.

Responsibilities

• Lead, supervise and coordinate LMRC handypersons for non-licensed maintenance works, including on-site supervision.
• Act as primary contact for Renters at LMRC locations, coordinating communication and access.
• Coordinate LMRC activities to maximise productivity and minimise repeat visits.
• Monitor works to ensure compliance with instructions and contractual requirements.
• Maintain accurate job status updates and evidence in the Works Management System.

Skills

Supervising small crews

Maintenance coordination

Customer service

Planning daily work

Works Management System

Education

Building maintenance background

Tools

Works Management System

Job description

Downer is partnering with Homes Victoria to deliver property maintenance services across Victoria. The Renter Liaison Officer will lead LMRC handypersons, coordinate renter communications and manage job orders to ensure safe, reliable maintenance outcomes for communities.

You will ensure accurate status updates, support access arrangements and uphold safety guidelines, while fostering respectful engagement with renters and stakeholders.