Resource Sharing & Collection Specialist (Flexible Hours)

UOW; Wollongong City Council; Sur place; AUD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

17% superannuation

35-hour full-time week

Flexible working arrangements

Generous leave entitlements

Résumé du poste

University of Wollongong’s Library seeks a Resource Sharing & Collection Management Officer to oversee readings, interlibrary loans, document delivery requests and acquisitions workflows. You will ensure timely fulfilment, accurate records, and high-quality library resources while collaborating with internal teams and external partners.

The role supports continuous improvement, data analysis, and customer-focused service delivery in a busy library environment.

Qualifications

• Completion of an associate diploma, relevant training, or an equivalent combination of education and experience.
• Experience in a customer service, administrative or procurement-focused environment.
• Strong attention to detail with a commitment to data accuracy and quality service delivery.
• Excellent interpersonal and communication skills, with the ability to build effective working relationships.
• Experience using library or information management systems, or the demonstrated ability to quickly learn and adapt to new systems and platforms.
• Proven ability to manage competing priorities and meet deadlines in a busy operational environment.

Responsabilités

• Process subject readings, interlibrary loan and document delivery requests, ensuring timely and accurate fulfilment.
• Manage acquisitions, subscriptions, ordering workflows and invoice processing for library resources.
• Maintain accurate records and data across library systems relating to resource sharing and collection development activities.
• Monitor service turnaround times, communicate with clients and suppliers, and resolve issues as they arise.
• Contribute to continuous improvement initiatives through workflow enhancements, user feedback and data analysis.

Connaissances

Customer service

Administrative skills

Procurement

Data accuracy

Interpersonal skills

Library systems

Formation

Associate diploma or equivalent

Outils

Library management systems

Description du poste

University of Wollongong’s Library seeks a Resource Sharing & Collection Management Officer to oversee readings, interlibrary loans, document delivery requests and acquisitions workflows. You will ensure timely fulfilment, accurate records, and high-quality library resources while collaborating with internal teams and external partners.

The role supports continuous improvement, data analysis, and customer-focused service delivery in a busy library environment.