Resource Sharing & Collection Development Officer

University of Wollongong; Wollongong City Council; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

17% superannuation

35-hour full-time work week

Flexible working arrangements

Professional development opportunities

Job summary

University of Wollongong seeks a Resource Sharing & Collection Development Officer to support access to library resources. You will handle subject readings, interlibrary loans, document delivery requests and acquisitions workflows, ensuring timely delivery and accurate records.

You will work with internal teams and external partners to maintain high-quality collections and services, with focus on data integrity and stakeholder collaboration. The role is based at the Wollongong Campus.

Qualifications

• Associate diploma in library/information management or equivalent.
• Customer service, administrative or procurement experience.
• Strong attention to data accuracy and quality service delivery.
• Excellent interpersonal and communication skills.
• Experience with library information management systems or ability to quickly learn new platforms.
• Ability to manage competing priorities and meet deadlines.

Responsibilities

• Process interlibrary loan, document delivery and reading requests.
• Manage acquisitions, subscriptions, ordering workflows and invoice processing.
• Maintain accurate records across library systems for resource sharing and collection development.
• Monitor service turnaround times and communicate with clients and suppliers.
• Contribute to continuous improvement through workflow enhancements and data analysis.

Skills

Customer service

Procurement

Data accuracy

Library systems

Interlibrary loan

Communication

Education

Associate diploma

Job description

Resource Sharing & Collection Development Officer

7d ago , from Australian Library and Information Association

The Resource Sharing and Collection Development Officer supports the delivery of library resources through the management of subject readings, interlibrary loans, document delivery requests and acquisitions processes. Working closely with internal stakeholders, external library partners and suppliers, you will help ensure efficient access to high-quality library collections and services while maintaining accurate systems and records.

Key responsibilities:

Process subject readings, interlibrary loan and document delivery requests, ensuring timely and accurate fulfilment.

Manage acquisitions, subscriptions, ordering workflows and invoice processing for library resources.

Maintain accurate records and data across library systems relating to resource sharing and collection development activities.

Monitor service turnaround times, communicate with clients and suppliers, and resolve issues as they arise.

Contribute to continuous improvement initiatives through workflow enhancements, user feedback and data analysis.

About the Team

The role sits within the Library and reports to the Team Leader, Resource Sharing and Collection Development. You will work collaboratively with Library Learning & Engagement staff, Client Services teams, external interlibrary loan partners, and specialist library systems and subscriptions teams. Together, the team delivers responsive, high-quality library services that support the University's teaching, learning and research goals.

What You'll Bring

Completion of an associate diploma, relevant training, or an equivalent combination of education and experience.

Experience in a customer service, administrative or procurement-focused environment.

Strong attention to detail with a commitment to data accuracy and quality service delivery.

Excellent interpersonal and communication skills, with the ability to build effective working relationships.

Experience using library or information management systems, or the demonstrated ability to quickly learn and adapt to new systems and platforms.

Proven ability to manage competing priorities and meet deadlines in a busy operational environment.

Why Join UOW

Competitive salary package including 17% superannuation

35-hour full-time work week supporting greater balance and flexibility

Flexible working arrangements and family-friendly policies

Generous leave entitlements including additional concession days over the Christmas-New Year period

Purchased leave options to provide greater flexibility throughout the year

Ongoing professional development and clear career progression opportunities

Employment type: Continuing | Full-time

Location: Wollongong Campus

Valid Australian work rights required. Visa sponsorship is not available