Resource Sharing and Collection Development Officer

UOW; Wollongong City Council; Hybrid; AUD 67,000 - 86,000; Full time

Benefits offered by this job

17% superannuation

35-hour week

Flexible working

Generous leave

Purchased leave

Professional development

Job summary

The University of Wollongong (UOW) is seeking a Resource Sharing and Collection Development Officer based at the Wollongong Campus. The role supports timely access to learning and research materials to back teaching excellence and academic success.

You will manage subject readings, interlibrary loans, document delivery, and acquisitions, collaborating with library partners and suppliers while keeping accurate records across library systems.

Qualifications

• Completion of an associate diploma or equivalent
• Experience in customer service or administrative environments
• Strong attention to detail and quality service delivery
• Excellent interpersonal and communication skills
• Experience with library information systems or ability to learn new systems quickly
• Ability to manage competing priorities and meet deadlines

Responsibilities

• Process subject readings, interlibrary loans and document delivery requests
• Manage acquisitions, subscriptions, ordering workflows and invoice processing
• Maintain accurate records across library systems for resource sharing and collection development
• Monitor service turnaround times and liaise with clients and suppliers
• Contribute to workflow improvements through data analysis and feedback

Skills

Customer service

Administrative skills

Procurement

Data accuracy

Interpersonal communication

Library systems experience

Education

Associate diploma or equivalent

Equivalents: education + experience

Tools

Library information systems

Job description

Make an impact at the University of Wollongong (UOW), a purpose-driven institution ranked among the world's leading universities. Join a team dedicated to connecting students, researchers and staff with the information resources they need to succeed.

Based within the Library, this role plays an important part in delivering timely access to learning and research materials that support teaching excellence and academic success.

About the Role

The Resource Sharing and Collection Development Officer supports the delivery of library resources through the management of subject readings, interlibrary loans, document delivery requests and acquisitions processes. Working closely with internal stakeholders, external library partners and suppliers, you will help ensure efficient access to high-quality library collections and services while maintaining accurate systems and records.

Key responsibilities:

• Process subject readings, interlibrary loan and document delivery requests, ensuring timely and accurate fulfilment.
• Manage acquisitions, subscriptions, ordering workflows and invoice processing for library resources.
• Maintain accurate records and data across library systems relating to resource sharing and collection development activities.
• Monitor service turnaround times, communicate with clients and suppliers, and resolve issues as they arise.
• Contribute to continuous improvement initiatives through workflow enhancements, user feedback and data analysis.

About the Team

The role sits within the Library and reports to the Team Leader, Resource Sharing and Collection Development. You will work collaboratively with Library Learning & Engagement staff, Client Services teams, external interlibrary loan partners, and specialist library systems and subscriptions teams. Together, the team delivers responsive, high-quality library services that support the University's teaching, learning and research goals.

What You'll Bring

• Completion of an associate diploma, relevant training, or an equivalent combination of education and experience.
• Experience in a customer service, administrative or procurement-focused environment.
• Strong attention to detail with a commitment to data accuracy and quality service delivery.
• Excellent interpersonal and communication skills, with the ability to build effective working relationships.
• Experience using library or information management systems, or the demonstrated ability to quickly learn and adapt to new systems and platforms.
• Proven ability to manage competing priorities and meet deadlines in a busy operational environment.

Why Join UOW

• Competitive salary package including 17% superannuation
• 35-hour full-time work week supporting greater balance and flexibility
• Flexible working arrangements and family-friendly policies
• Generous leave entitlements including additional concession days over the Christmas-New Year period
• Purchased leave options to provide greater flexibility throughout the year
• Ongoing professional development and clear career progression opportunities

Role Details

• Employment type: Continuing | Full-time
• Salary: Level 3/4 | $67,214 - $85,682 plus 17% superannuation
• Location: Wollongong Campus
• Valid Australian work rights required. Visa sponsorship is not available

Position Description

Closing Date:

Sunday, 22nd November 2026, 11:55pm

Equity, Diversity & Inclusion

The University of Wollongong is committed to fostering an inclusive and equitable workplace where diversity is valued, respected and celebrated. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people of all gender identities and sexual orientations, people from culturally and linguistically diverse backgrounds, people with disability, and those with caring or family responsibilities.