Resource Sharing & Collection Management Officer

University Of Wollongong; Wollongong City Council; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

17% superannuation

35-hour full-time week

Flexible working arrangements

Generous leave entitlements

Job summary

University of Wollongong’s Library seeks a Resource Sharing & Collection Management Officer to oversee readings, interlibrary loans, document delivery requests and acquisitions workflows. You will ensure timely fulfilment, accurate records, and high-quality library resources while collaborating with internal teams and external partners.

The role supports continuous improvement, data analysis, and customer-focused service delivery in a busy library environment.

Qualifications

• Completion of an associate diploma, relevant training, or an equivalent combination of education and experience.
• Experience in a customer service, administrative or procurement-focused environment.
• Strong attention to detail with a commitment to data accuracy and quality service delivery.
• Excellent interpersonal and communication skills, with the ability to build effective working relationships.
• Experience using library or information management systems, or the demonstrated ability to quickly learn and adapt to new systems and platforms.
• Proven ability to manage competing priorities and meet deadlines in a busy operational environment.

Responsibilities

• Process subject readings, interlibrary loan and document delivery requests, ensuring timely and accurate fulfilment.
• Manage acquisitions, subscriptions, ordering workflows and invoice processing for library resources.
• Maintain accurate records and data across library systems relating to resource sharing and collection development activities.
• Monitor service turnaround times, communicate with clients and suppliers, and resolve issues as they arise.
• Contribute to continuous improvement initiatives through workflow enhancements, user feedback and data analysis.

Skills

Customer service

Administrative skills

Procurement

Data accuracy

Interpersonal skills

Library systems

Education

Associate diploma or equivalent

Tools

Library management systems

Job description

Resource Sharing & Collection Management Officer

2d ago , from Australian Library and Information Association

The Resource Sharing and Collection Development Officer supports the delivery of library resources through the management of subject readings, interlibrary loans, document delivery requests and acquisitions processes. Working closely with internal stakeholders, external library partners and suppliers, you will help ensure efficient access to high-quality library collections and services while maintaining accurate systems and records.

Key responsibilities:

Process subject readings, interlibrary loan and document delivery requests, ensuring timely and accurate fulfilment.

Manage acquisitions, subscriptions, ordering workflows and invoice processing for library resources.

Maintain accurate records and data across library systems relating to resource sharing and collection development activities.

Monitor service turnaround times, communicate with clients and suppliers, and resolve issues as they arise.

Contribute to continuous improvement initiatives through workflow enhancements, user feedback and data analysis.

About the Team

The role sits within the Library and reports to the Team Leader, Resource Sharing and Collection Development. You will work collaboratively with Library Learning & Engagement staff, Client Services teams, external interlibrary loan partners, and specialist library systems and subscriptions teams. Together, the team delivers responsive, high-quality library services that support the University's teaching, learning and research goals.

What You'll Bring

Completion of an associate diploma, relevant training, or an equivalent combination of education and experience.

Experience in a customer service, administrative or procurement-focused environment.

Strong attention to detail with a commitment to data accuracy and quality service delivery.

Excellent interpersonal and communication skills, with the ability to build effective working relationships.

Experience using library or information management systems, or the demonstrated ability to quickly learn and adapt to new systems and platforms.

Proven ability to manage competing priorities and meet deadlines in a busy operational environment.

Why Join UOW

Competitive salary package including 17% superannuation

35-hour full-time work week supporting greater balance and flexibility

Flexible working arrangements and family-friendly policies

Generous leave entitlements including additional concession days over the Christmas-New Year period

Purchased leave options to provide greater flexibility throughout the year

Ongoing professional development and clear career progression opportunities

Employment type: Continuing | Full-time

Location: Wollongong Campus

Valid Australian work rights required. Visa sponsorship is not available