Resource Sharing and Collection Development Officer

UOW Global Enterprises; Wollongong City Council; On-site; AUD 67,000 - 86,000; Full time

Benefits offered by this job

17% superannuation

35-hour work week

Flexible working arrangements

Generous leave entitlements

Purchased leave options

Professional development opportunities

Job summary

University of Wollongong (UOW) invites a Resource Sharing and Collection Development Officer to join the Library team at the Wollongong Campus. You will help ensure timely access to readings and library resources, supporting teaching and research excellence.

You will work with internal teams and external partners to maintain accurate systems, manage orders and invoices, and contribute to service improvements. A strong emphasis on data quality and stakeholder communication is expected.

Qualifications

• The role requires an associate diploma or equivalent education.
• Experience in customer service, administration, or procurement is desirable.
• Excellent attention to detail and data accuracy are essential.
• Ability to learn and adapt to library information systems quickly.

Responsibilities

• Process readings, interlibrary loan, and document delivery requests accurately.
• Manage acquisitions, subscriptions, ordering workflows and invoice processing.
• Maintain records across library systems for resource sharing activities.
• Monitor turnaround times, liaise with clients and suppliers, resolve issues.
• Contribute to workflow improvements via data analysis and feedback.

Skills

Attention to detail

Interpersonal skills

Data accuracy

Customer service experience

Procurement experience

Learning new systems

Education

Associate diploma or equivalent training

Tools

Library management systems

Job description

Make an impact at the University of Wollongong (UOW), a purpose-driven institution ranked among the world's leading universities. Join a team dedicated to connecting students, researchers and staff with the information resources they need to succeed.

Based within the Library, this role plays an important part in delivering timely access to learning and research materials that support teaching excellence and academic success.

About the Role

The Resource Sharing and Collection Development Officer supports the delivery of library resources through the management of subject readings, interlibrary loans, document delivery requests and acquisitions processes. Working closely with internal stakeholders, external library partners and suppliers, you will help ensure efficient access to high-quality library collections and services while maintaining accurate systems and records.

Key responsibilities:

• Process subject readings, interlibrary loan and document delivery requests, ensuring timely and accurate fulfilment.
• Manage acquisitions, subscriptions, ordering workflows and invoice processing for library resources.
• Maintain accurate records and data across library systems relating to resource sharing and collection development activities.
• Monitor service turnaround times, communicate with clients and suppliers, and resolve issues as they arise.
• Contribute to continuous improvement initiatives through workflow enhancements, user feedback and data analysis.

About the Team

The role sits within the Library and reports to the Team Leader, Resource Sharing and Collection Development. You will work collaboratively with Library Learning & Engagement staff, Client Services teams, external interlibrary loan partners, and specialist library systems and subscriptions teams. Together, the team delivers responsive, high-quality library services that support the University's teaching, learning and research goals.

What You'll Bring

• Completion of an associate diploma, relevant training, or an equivalent combination of education and experience.
• Experience in a customer service, administrative or procurement-focused environment.
• Strong attention to detail with a commitment to data accuracy and quality service delivery.
• Excellent interpersonal and communication skills, with the ability to build effective working relationships.
• Experience using library or information management systems, or the demonstrated ability to quickly learn and adapt to new systems and platforms.
• Proven ability to manage competing priorities and meet deadlines in a busy operational environment.

Why Join UOW

• Competitive salary package including 17% superannuation
• 35-hour full-time work week supporting greater balance and flexibility
• Flexible working arrangements and family-friendly policies
• Generous leave entitlements including additional concession days over the Christmas-New Year period
• Purchased leave options to provide greater flexibility throughout the year
• Ongoing professional development and clear career progression opportunities

Role Details

• Employment type: Continuing | Full-time
• Salary: Level 3/4 | $67,214 - $85,682 plus 17% superannuation
• Location: Wollongong Campus
• Valid Australian work rights required. Visa sponsorship is not available

Position Description

Closing Date:

Sunday, 22nd November 2026, 11:55pm

Equity, Diversity & Inclusion

The University of Wollongong is committed to fostering an inclusive and equitable workplace where diversity is valued, respected and celebrated. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people of all gender identities and sexual orientations, people from culturally and linguistically diverse backgrounds, people with disability, and those with caring or family responsibilities.