Resource & Operations Coordinator — On-Call & Admin

Guardian Traffic Services; Newcastle-Maitland; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

On-call allowance

Permanent full-time position

Job summary

Guardian Traffic Services is seeking an experienced Resource Allocator / Admin Officer to join our Cardiff team in NSW. The role focuses on coordinating crews and resources, managing changes, supporting clients and handling general administration.

You will be responsible for scheduling, rostering, aligning with client requirements, and maintaining records. The role includes early-morning shifts, after-hours on-call, and a base salary with additional on-call allowances.

Qualifications

• Experience in scheduling, rostering, resource allocation or operations coordination.
• Strong organisational and time-management skills.
• Excellent communication skills.
• Confidence dealing with employees and clients.
• Ability to manage competing priorities and make quick decisions.
• Strong attention to detail.
• Reliable and proactive approach.
• Strong computer and administrative skills.
• Proficiency in Microsoft Office, including Outlook, Word and Excel.

Responsibilities

• Coordinating daily and forward crew allocations based on competencies, inductions, location and client requirements.
• Managing employee availability, sick calls, cancellations and replacement personnel.
• Coordinating vehicles, traffic signals and other operational resources.
• Receiving and processing client bookings and changes.
• Liaising with clients, field staff, supervisors and management.
• Responding to urgent and short-notice operational requirements.
• Maintaining accurate workforce and operational records.
• Updating scheduling and workforce management systems.
• Preparing spreadsheets, reports and correspondence.
• General and ad hoc administrative duties as required.

Skills

Scheduling

rostering

Resource allocation

Operations coordination

Microsoft Office

Excel

Outlook

Tools

Microsoft Office

Excel

Outlook

Job description

Guardian Traffic Services is seeking an experienced Resource Allocator / Admin Officer to join our Cardiff team in NSW. The role focuses on coordinating crews and resources, managing changes, supporting clients and handling general administration.

You will be responsible for scheduling, rostering, aligning with client requirements, and maintaining records. The role includes early-morning shifts, after-hours on-call, and a base salary with additional on-call allowances.