Resource Industries Support Representative

Sime; Mackay Regional; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Commission structure

Company vehicle provided

Salary Continuance Insurance

Employee Assistance Program

Discounts on health, vehicles, travel

Job summary

Sime Mackay is seeking a technically skilled professional to provide on-site customer service and support to a leading mining company. Based in Mackay or Rockhampton, the role is permanent and full-time, reporting to the Resource Industries Support Manager.

You will build relationships with key stakeholders, promote safety, drive reliability, and help grow parts and service share while delivering proactive solutions on-site.

Qualifications

• Trade qualification or strong technical aptitude.
• Customer management experience in mining.
• Experience in mining services or heavy earthmoving.
• Strong commitment to safety and continuous improvement.
• Proactive approach to sourcing solutions.
• Team-oriented with a drive to grow the business.

Responsibilities

• Promote and adhere to safety requirements on site and in the workplace.
• Develop relationships with key customer stakeholders (Maintenance, Production, Engineering).
• Serve as a centralized point of contact to ensure consistency.
• Maximise fleet performance through reliability processes and defect elimination strategies.
• Create and execute sales and account strategies.
• Maintain and increase market share of parts and service.
• Communicate and manage challenges affecting fleet performance and satisfaction.
• Manage, document and resolve customer issues and enquiries.

Skills

Trade Qualified

Customer management

Mining industry experience

Safety commitment

Sourcing solutions

Team orientation

Job description

Sime – Mackay QLD

Permanent

3mo ago , from Sime Darby Holdings Berhad

This exciting opportunity will see you safely and efficiently provide the highest quality customer service and on-site support to a large world leading mining company. This is a permanent, fulltime role located out of our Mackay or Rockhampton office.

Reporting to the Resource Industries Support Manager your responsibilities will include:

• Promote and adhere to all safety requirements on site and within the workplace
• Develop relationships with key customer stakeholders (Maintenance, Production, Engineering etc)
• Promote consistency by being a centralized point of contact
• Maximise Customer fleet performance through ownership of operate for reliability process, defect elimination strategies and implementation of reliability focused systems and training
• Create, implement and execute sales and account strategies
• Maintain and increase our market share of parts and service
• Communicate and manage challenges effecting fleet performance and satisfaction
• Manage, document and resolve customer issues and enquires

About You

You will bring the following skills and experience to the role:

• Trade Qualified or established technical aptitude
• Demonstrated customer management experience within the mining industry
• Experience in mining, mining services or heavy earthmoving industries
• Strong commitment to Safety and continuous Improvement
• Proactive approach to sourcing solutions
• Positive attitude to developing the business through a team approach

About the Benefits

Hastings Deering offers a wide range of benefits including:

• A rewarding career with diverse opportunities
• A competitive remuneration package
• Commission structure
• Support vehicle provided
• Salary Continuance Insurance
• Employee Assistance Program for employees and their families
• Discounts on private health, vehicles, travel and more
• A culture of inspiration, innovation, collaboration and execution
• Ongoing training & support to further your career
• Annual salary reviews