Resort Operations Manager - Ikara-Flinders Ranges

Discovery Parks; Adelaide; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Accommodation meals provided

Staff discounts on accommodation and活动

Job summary

Discovery Resorts - Wilpena is seeking an Operations Manager to lead a ~60-person team across a large, remote hospitality operation within Ikara-Flinders Ranges National Park. You will drive daily performance, manage multi-portfolio duties, and partner with the GM to align budgets with strong customer outcomes.

Ideal candidates bring resort leadership experience, RSA/First Aid, and RMS or similar PMS know-how, with a pragmatic, hands-on approach to live operations and staff development.

Qualifications

• Proven leadership experience within a resort, tourism, accommodation or large hospitality operation.
• Current RSA, RP accreditation and First Aid certification.
• A Medium Rigid license is highly regarded, with experience using RMS or similar PMS.
• Experience leading large, diverse teams in fast-paced environments and cost control.

Responsibilities

• Lead, engage and develop a large team, creating a positive, accountable and high-performing culture.
• Oversee daily operations across accommodation, tours, Food & Beverage, retail, maintenance and guest services.
• Work closely with the General Manager to deliver budgets, control costs and improve commercial performance.
• Manage rostering, recruitment and workforce planning across a fast-paced, seven-day operation.
• Oversee stock receiving, ordering, inventory control and supplier coordination.
• Ensure maintenance, property works, WHS and operational compliance requirements are effectively managed.
• Maintain strong service standards across tours and guest experiences, using feedback and guest surveys to identify improvements.
• Be a visible, hands-on leader who can quickly resolve challenges and keep the entire operation moving.

Skills

Leadership

Budgeting

Rostering

Problem solving

Communication

Education

First Aid Certification

RSA Certification

Medium Rigid License

Tools

RMS

F&B Systems

H&L Systems

Job description

Discovery Resorts - Wilpena is seeking an Operations Manager to lead a ~60-person team across a large, remote hospitality operation within Ikara-Flinders Ranges National Park. You will drive daily performance, manage multi-portfolio duties, and partner with the GM to align budgets with strong customer outcomes.

Ideal candidates bring resort leadership experience, RSA/First Aid, and RMS or similar PMS know-how, with a pragmatic, hands-on approach to live operations and staff development.