Resort Front Office Reception/Guest Services - Part-Time

Mariner Shores Club; Gold Coast City; On-site; AUD 30,000 - 42,000; Part time

Job summary

Mariner Shores Resort is seeking a friendly, organised Front Office Reception / Guest Services team member to join our small and supportive team on the Gold Coast. This part-time role combines front office reception, guest services and timeshare administration to keep our guests and members happy from arrival to departure.

You will welcome guests, handle check-ins and check-outs, manage reservations, payments and guest requests, while supporting membership administration and timeshare enquiries.

Qualifications

• Previous experience in hotel, resort, front office, guest services or customer services.
• Timeshare experience highly regarded, but not essential.
• A friendly, professional and approachable manner.
• Excellent communication and interpersonal skills.
• Strong administration and organisational skills, with a high level of attention to detail.
• Confidence using computers, email and reservation or property management systems.
• The ability to learn new systems, processes and procedures quickly.
• A willingness to learn the timeshare industry, membership structures and entitlement processes.
• The ability to remain calm and professional when dealing with challenging situations or competing priorities.
• The ability to work independently while also being a supportive, reliable and collaborative team member.
• Flexibility to work public holidays as required.

Responsibilities

• Welcome and assist guests and members with warmth, professionalism and a genuine commitment to excellent service.
• Handle check-ins, check-outs, reservations, phone enquiries and general guest requests.
• Process payments, maintain accurate guest accounts and complete daily reception administration.
• Assist members with timeshare enquiries, bookings and account administration.
• Maintain accurate member records and assist with correspondence, documentation and general membership administration.
• Respond to guest and member enquiries professionally and confidently in person, by phone and via email.
• Liaise with housekeeping and maintenance to ensure apartments, facilities and common areas are ready for guests.
• Assist with resolving guest and member concerns in a calm, professional and solutions-focused manner.
• Work collaboratively with a small team to maintain a consistently high standard of guest service and smooth day-to-day resort operations.
• Contribute to a welcoming and positive atmosphere for both guests and fellow team members.

Skills

Front office experience

Customer service

Communication skills

Team player

Tools

PMS software

Job description

Resort Front Office Reception/Guest Services - Part-Time

Mariner Shores Resort is looking for a friendly, organised and professional Front Office Reception / Guest Services team member to join our small and supportive team.

This is a varied role combining front office reception, guest services and timeshare administration, making it ideal for someone who enjoys working with people while also having a strong eye for detail and administration.

You’ll be one of the welcoming faces of our resort, helping our guests and members enjoy a smooth and enjoyable experience from arrival through to departure, while also supporting the administration of our membership operations.

Mariner Shores Resort is looking for a friendly, organised and professional Front Office Reception / Guest Services team member to join our small and supportive team.

This is a varied role combining front office reception, guest services and timeshare administration, making it ideal for someone who enjoys working with people while also having a strong eye for detail and administration.

You’ll be one of the welcoming faces of our resort, helping our guests and members enjoy a smooth and enjoyable experience from arrival through to departure, while also supporting the administration of our membership operations.

What you’ll do:

• Welcome and assist guests and members with warmth, professionalism and a genuine commitment to excellent service.

• Handle check-ins, check-outs, reservations, phone enquiries and general guest requests.

• Process payments, maintain accurate guest accounts and complete daily reception administration.

• Assist members with timeshare enquiries, bookings and account administration.

• Maintain accurate member records and assist with correspondence, documentation and general membership administration.

• Respond to guest and member enquiries professionally and confidently in person, by phone and via email.

• Liaise with housekeeping and maintenance to ensure apartments, facilities and common areas are ready for guests.

• Assist with resolving guest and member concerns in a calm, professional and solutions-focused manner.

• Work collaboratively with a small team to maintain a consistently high standard of guest service and smooth day-to-day resort operations.

• Contribute to a welcoming and positive atmosphere for both guests and fellow team members.

What you’ll bring:

• Previous experience in hotel, resort, front office, guest services or customer services.

• Experience within timeshare is highly regarded, but not essential.

• A friendly, professional and approachable manner.

• Excellent communication and interpersonal skills.

• Strong administration and organisational skills, with a high level of attention to detail.

• Confidence using computers, email and reservation or property management systems.

• The ability to learn new systems, processes and procedures quickly.

• A willingness to learn the timeshare industry, membership structures and entitlement processes.

• The ability to remain calm and professional when dealing with challenging situations or competing priorities.

• The ability to work independently while also being a supportive, reliable and collaborative team member.

• Flexibility to work public holidays as required.

The role:

• Part-Time position – 30 hours per week, Monday, Tuesday, Friday, Saturday.

• Paid under the current Hospitality Award, including applicable casual loading and penalty rates.

• Applicants must have the right to work in Australia.

• Only shortlisted candidates will be contacted.

Why join us?

Mariner Shores Resort is a close-knit team where everyone plays an important role in creating a positive experience for our guests and members.

We offer a varied role where you’ll have the opportunity to develop your skills across hospitality, guest services, administration and timeshare operations.

If you enjoy working with people, providing great service and keeping things organised, and you're looking for a casual role where no two days are quite the same, we'd love to hear from you.

We look forward to hearing from you!

Note that candidates must have the right to work within Australia and we are unable to offer sponsorship to overseas candidates. Do not apply if you are unable to fulfill these criteria.