Front Office Supervisor / Co-Caretaker

Oaks-Hotels,-Resorts-; Kingscliff; On-site; AUD 43,000 - 65,000; Full time

Benefits offered by this job

Free on-site accommodation

Utilities included

Wi-Fi

Resort facilities access

Job summary

Oaks Casuarina Santai Resort is seeking a Front Office Supervisor / Co-Caretaker to join our award-winning resort on a full-time basis. This role offers live on-site accommodation, utilities, and Wi‑Fi with a backdrop of coastal living near beaches and cafes.

You will lead the front desk team, ensure a warm welcome for guests, and oversee daily tasks and guest check-ins/check-outs while addressing issues with professionalism and care.

Qualifications

• Demonstrated leadership skills; supervisory experience is highly regarded.
• Extensive background in hospitality, ideally in hotel or resort operations.
• Exceptional customer service skills with calm professionalism under pressure.
• Strong time management with ability to prioritise tasks.
• Impeccable professional presentation reflecting high standards.
• Flexibility to work weekends and varying schedules as needed.

Responsibilities

• Lead and support the team to deliver exceptional guest experiences and a warm welcome.
• Serve as a role model, motivating the team to maintain high service standards.
• Oversee daily tasks to ensure accuracy and timeliness.
• Manage guest arrivals and departures for smooth check-in/check-out.
• Address and resolve guest complaints promptly to sustain satisfaction.

Skills

Leadership

Hospitality experience

Customer service

Time management

Professional presentation

Weekend flexibility

Job description

Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Oaks Casuarina Santai Resort has recently been recognised with a prestigious industry award, and we’re looking for a passionate and drivenFront Office Supervisor / Co-Caretakerto join our amazing team on aFull-Timebasis.

This is your chance to work in an award-winning resort environment while enjoying the rare perk offree on-site accommodationincluding Wi-Fi and electricity with just a short stroll from local cafes and stunning beaches.

Why you’ll love this role:

• Live on-site and embrace the coastal lifestyle


• Free accommodation, utilities, and Wi-Fi provided


• Enjoy our resort facilities in your downtimefrom tranquil lounge areas to refreshing pools


• Be part of a team that’s just been recognised for excellence in hospitality

About the role:

• Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.


• Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.


• Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.


• Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.


• Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.

Hourly Rates (excluding superannuation):
Monday - Friday: $31.30 per hour
Saturday: $39.13 per hour
Sunday: $46.95 per hour

Qualifications

To be successful in this role you will have:

• Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.


• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.


• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high-pressure situations.


• Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.


• Impeccable professional presentation, reflecting the high standards of the organisation.


• Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer:

• Career Growth: Learning and developmentprograms to boost your career.


• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.


• Global Perks: International accommodation discounts across our hotel brands.


• Retail Rewards: Cashback and discountsat 400+ top retailers in AU/NZ.


• Experiences: Discounted entertainment and activities.


• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.


• Generous Leave: Parental and birthday leave.


• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.