Front Office Supervisor

Oaks-Hotels,-Resorts-; Port Douglas; On-site; AUD 55,000 - 75,000; Full time

Job summary

Oaks Port Douglas Resort in Queensland is seeking a Full-Time Front Office Supervisor to lead the front desk team and ensure a warm, efficient welcome for guests.

You will oversee daily tasks, manage check-ins/outs, resolve guest concerns, and model high service standards while working a rotating roster. Applicants should have hospitality leadership experience, RSA certification, and availability to work weekends; working rights in Australia required.

Qualifications

• Leadership experience with ability to motivate a team; supervisory background preferred.
• Extensive hospitality background with guest service standards and operations knowledge.
• RSA certification and ability to work in a fast-paced environment; weekend availability.

Responsibilities

• Lead and support the front office team to deliver exceptional guest experiences.
• Oversee daily tasks and ensure accurate check-ins/outs and timely service.
• Address and resolve guest complaints promptly and professionally.
• Maintain high service standards and professional presentation at all times.

Skills

Leadership skills

Customer service

Time management

Professional presentation

Flexibility

Team motivation

Education

RSA certification

Job description

• Company Location: Oaks Port Douglas Resort

Company Description

Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You'll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Oaks Port Douglas Resort are looking for a Full-Time Front Office Supervisor who brings proven front office experience, leadership qualities, and a passion for delivering exceptional guest experiences to join the team.

Key Responsibilities Include:

• Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
• Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.
• Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.
• Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.
• Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.

Shift Details (subject to change):

• Rotating roster across Monday to Sunday
• Shift times scheduled within7:00am to 11:00pm

Qualifications

To be successful in this role you will have:

• Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high-pressure situations.
• Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.
• Impeccable professional presentation, reflecting the high standards of the organisation.
• Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

Additional Information

To succeed in this role, you will demonstrate:

• Previous experience as a waitstaff, bartender, or all-rounder in a hospitality environment.
• A current RSA (Responsible Service of Alcohol) certification.
• A warm and approachable demeanour with a positive attitude.
• Proven experience delivering high-quality customer service.
• Professional presentation and exceptional communication skills.
• Reliability, with the ability to perform effectively in a fast-paced environment.
• Flexibility to work across a rotating roster, including weekends and public holidays

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.