Resilience & Major Incident Lead, Field Ops

Singapore Telecommunications; Sydney; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Monthly credit

Product discounts

Flexible work

On-site facilities

Generous leave

Parental leave

Counselling services

Job summary

Optus is seeking a senior leader to drive consistency in operational resilience, risk management and emergency response across Mobile, Fibre, Exchange and Transmission Operations. You will partner with operational leaders, contractors and key stakeholders to ensure preparedness, coordination and effective restoration during critical events.

You’ll lead major incident response, coordinate resources, and report on readiness and performance, while building capability across the business and

Qualifications

• Strategic and operational leader with experience in critical incidents.
• Experience in telecommunications or critical infrastructure.
• Proven expertise in risk management, business continuity and resilience planning.
• Experience leading major incident response or emergency management.
• Strong stakeholder engagement across multiple functions.
• Understanding of network operations and field service delivery.

Responsibilities

• Lead operational resilience and disaster recovery across Field Operations.
• Oversee risk management from identification to mitigation.
• Prepare for major incidents, severe weather, natural disasters and network disruptions.
• Maintain emergency response plans and recovery capabilities across field operations.
• Emergency management - work with Government and Emergency Services agencies to build relations.
• Act as the field operational lead during emergency events and coordinate restoration activities.
• Partner with the Network Operations Centre to align response priorities and restoration outcomes.
• Lead major incident response activities and post-incident reviews for continuous improvement.
• Build relationships across operational, risk, security and leadership teams.
• Deliver executive reporting on readiness, resilience and risk performance.
• Champion a culture of preparedness and accountability.

Skills

Risk management

Business continuity

Disaster recovery

Emergency management

Stakeholder engagement

Network operations

Education

Engineering/Telecom/Business degree

Tools

NOC tools

Restoration tools

Workforce management systems

Job description

Optus is seeking a senior leader to drive consistency in operational resilience, risk management and emergency response across Mobile, Fibre, Exchange and Transmission Operations. You will partner with operational leaders, contractors and key stakeholders to ensure preparedness, coordination and effective restoration during critical events.

You’ll lead major incident response, coordinate resources, and report on readiness and performance, while building capability across the business and