Enterprise Resilience Director: Crisis & Continuity

Singapore Telecommunications; Sydney; On-site; AUD 250,000 - 320,000; Full time

Benefits offered by this job

Employee discounts

Flexible work arrangements

Parental leave and family support

Optus U development programs with LaT&

Wellbeing and counselling services

Job summary

Optus is an Australian telecommunications company seeking a Senior Director, Organisational Resilience to lead business continuity, crisis management, emergency management and resilience assurance across the enterprise.

You will partner with senior leaders to embed resilience into operational practices and ensure critical services are maintained during major disruptions, reporting to the Executive General Manager, Property, Resilience & Security.

Qualifications

• 10–15+ years' experience in business continuity, crisis management, resilience, risk, or related disciplines within large, complex organisations.
• Experience operating within regulated industries or critical infrastructure environments.
• Deep knowledge of business continuity management, disaster recovery, risk management, and enterprise resilience frameworks.
• Strong executive stakeholder management and facilitation capabilities
• Demonstrated success leading crisis response activities and resilience programs.
• A degree in Business, Risk Management, Engineering, Telecommunications, or a related discipline. Postgraduate qualifications are highly regarded.

Responsibilities

• Leading and enhancing Optus' Enterprise Crisis Management and Business Continuity frameworks.
• Overseeing enterprise-wide Business Impact Analysis (BIA) activities and continuity planning.
• Driving crisis and emergency management preparedness through simulations, exercises, and executive rehearsals.
• Providing strategic resilience advice and leadership during significant incidents and crisis events.
• Monitoring organisational resilience maturity and supporting compliance with regulatory obligations, including critical infrastructure requirements.
• Building resilience capability through training, awareness, and continuous improvement programs.
• Leading lessons-learned reviews and driving sustainable improvements following incidents and exercises.

Skills

Executive leadership

Stakeholder management

Crisis management

Business continuity

Risk management

Regulated industries experience

Education

Bachelor’s degree in Business, Risk Management, Engineering, Telecommunications, or related

Postgraduate qualifications

Job description

Optus is an Australian telecommunications company seeking a Senior Director, Organisational Resilience to lead business continuity, crisis management, emergency management and resilience assurance across the enterprise.

You will partner with senior leaders to embed resilience into operational practices and ensure critical services are maintained during major disruptions, reporting to the Executive General Manager, Property, Resilience & Security.