Senior Director, Organisational Resilience

Singtel Group; Sydney; Hybrid; AUD 260,000 - 380,000; Full time

Benefits offered by this job

Flexible work arrangements

Parental leave

Employee discounts

Wellbeing support

Job summary

Optus is seeking a Senior Director, Organisational Resilience in Sydney to lead resilience across the enterprise. You will ensure services remain available during disruptions and partner with senior leaders to embed resilience in operations.

Responsibilities include crisis management, BIA oversight, and continuous improvement. Requires 10–15+ years in related fields and strong executive stakeholder management within regulated environments.

Qualifications

• 10–15+ years in business continuity, crisis management, resilience, risk, or related roles.
• Experience in regulated industries or critical infrastructure environments.
• Deep knowledge of enterprise resilience frameworks and disaster recovery.
• Strong executive stakeholder management and facilitation skills.

Responsibilities

• Lead enterprise crisis management and business continuity frameworks.
• Oversee enterprise-wide BIA activities and continuity planning.
• Drive crisis preparedness via simulations and exercises.
• Provide strategic resilience guidance during incidents.
• Monitor resilience maturity and regulatory compliance requirements.
• Develop training and continuous improvement programs in resilience.

Skills

Business continuity

Crisis management

Resilience

Stakeholder management

Regulatory compliance

Education

Bachelor's degree

Postgraduate qualifications

Job description

Senior Director, Organisational Resilience

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

Join Optus and lead the evolution of our enterprise resilience capability, ensuring the organisation can anticipate, respond to, and recover from major disruptions while maintaining critical services. Reporting to the Executive General Manager, Property, Resilience & Security, this executive leadership role is responsible for business continuity, crisis management, emergency management, and resilience assurance across the enterprise.

About the Role:

As Senior Director, Organisational Resilience, you will be responsible for ensuring our business can anticipate, withstand, respond to, and recover from disruptive events. You will partner with senior leaders across the organisation to embed resilience into operational practices and provide confidence that critical services can be maintained during major incidents or crises.

Key responsibilities include:

• Leading and enhancing Optus' Enterprise Crisis Management and Business Continuity frameworks.
• Overseeing enterprise-wide Business Impact Analysis (BIA) activities and continuity planning.
• Driving crisis and emergency management preparedness through simulations, exercises, and executive rehearsals.
• Providing strategic resilience advice and leadership during significant incidents and crisis events.
• Monitoring organisational resilience maturity and supporting compliance with regulatory obligations, including critical infrastructure requirements.
• Building resilience capability through training, awareness, and continuous improvement programs.
• Leading lessons‑learned reviews and driving sustainable improvements following incidents and exercises.

What makes you perfect for the role:

You are a seasoned resilience leader who combines strategic thinking with strong operational execution. You have a proven ability to influence senior stakeholders, navigate complexity, and lead effectively in high‑pressure environments.

You will bring:

• 10–15+ years' experience in business continuity, crisis management, resilience, risk, or related disciplines within large, complex organisations.
• Experience operating within regulated industries or critical infrastructure environments.
• Deep knowledge of business continuity management, disaster recovery, risk management, and enterprise resilience frameworks.
• Strong executive stakeholder management and facilitation capabilities
• Demonstrated success leading crisis response activities and resilience programs.
• A degree in Business, Risk Management, Engineering, Telecommunications, or a related discipline. Postgraduate qualifications are highly regarded.

What's in it for you?

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote orhome.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer‑neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future‑ready skills with Optus U’s industry‑focused micro‑credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee‑led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in‑person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [e-mail] or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.