Senior Director, Enterprise Resilience & Crisis Response

Optus; Australia; Hybrid; AUD 180,000 - 290,000; Full time

Benefits offered by this job

Employee discounts

Flexible working

Parental leave

Professional development

Diversity networks

Counselling support

Job summary

Optus is seeking a Senior Director, Organisational Resilience to ensure the business can anticipate, withstand, respond to, and recover from disruptive events. You will partner with senior leaders to embed resilience into operations and provide confidence that critical services stay online during crises.

In this executive role, you will lead enterprise crisis management, business continuity, and resilience programs, drive simulations and training, and monitor regulatory obligations to sustain

Qualifications

• 10–15+ years' experience in business continuity, crisis management, resilience, risk, or related disciplines within large, complex organisations.
• Experience operating within regulated industries or critical infrastructure environments.
• Deep knowledge of business continuity management, disaster recovery, risk management, and enterprise resilience frameworks.
• Strong executive stakeholder management and facilitation capabilities
• Demonstrated success leading crisis response activities and resilience programs.
• A degree in Business, Risk Management, Engineering, Telecommunications, or a related discipline; postgraduate qualifications highly regarded.

Responsibilities

• Lead Enterprise Crisis Management and BCP frameworks.
• Oversee enterprise-wide BIA activities and continuity planning.
• Drive crisis and emergency management preparedness through simulations, exercises, and executive rehearsals.
• Provide strategic resilience advice and leadership during significant incidents and crisis events.
• Monitor resilience maturity and support regulatory compliance.
• Build resilience capability through training, awareness, and continuous improvement programs.
• Lead lessons-learned reviews and driving sustainable improvements after incidents and exercises.

Skills

Resilience leadership

Strategic thinking

Operational execution

Stakeholder mgmt

Crisis management

Regulatory compliance

Risk management

Executive communication

Influence senior stakeholders

Leadership

Education

Degree in Business/Engineering/Risk

Postgraduate qualifications preferred

Job description

Optus is seeking a Senior Director, Organisational Resilience to ensure the business can anticipate, withstand, respond to, and recover from disruptive events. You will partner with senior leaders to embed resilience into operations and provide confidence that critical services stay online during crises.

In this executive role, you will lead enterprise crisis management, business continuity, and resilience programs, drive simulations and training, and monitor regulatory obligations to sustain