Residential Project Delivery Coordinator

Arden Homes; City of Melbourne; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Discount on building a home

Income protection insurance

Purchased leave

Paid parental leave

Employee discounts

AIA Vitality health and wellbeing

Professional development

Diversity and inclusion initiatives

Employee assistance program

Job summary

Arden Homes is seeking a Project Delivery Coordinator to manage customers from tender to construction completion, delivering an exceptional experience while meeting timeframes. The role requires experience in residential construction, strong communication, and the ability to coordinate across departments.

You will maintain build files, provide regular updates, and collaborate with internal teams and external contractors to ensure smooth progress and customer satisfaction.

Qualifications

• Experience in the residential construction industry and coordination of customer journeys.
• Ability to manage multiple clients and tight timelines with proactive updates.
• Strong interpersonal and communication skills for stakeholder engagement.

Responsibilities

• Manage a portfolio of customers from Tender Accept to Completion of Construction.
• Set clear expectations and guide customers through pre-construction and construction timelines.
• Prepare, coordinate and deliver HIA contracts and related documentation.
• Build strong customer relationships with proactive fortnightly phone updates.
• Maintain accurate build files in the database with communications and milestones.
• Provide proactive solutions to keep files progressing through pre-construction.
• Collaborate with other departments and external stakeholders to meet objectives.
• Manage customer concerns promptly using dispute resolution techniques.

Skills

Residential construction experience

Customer journey management

Communication skills

Problem solving

Stakeholder collaboration

Tools

CRM systems

Job description

Arden Homes is seeking a Project Delivery Coordinator to manage customers from tender to construction completion, delivering an exceptional experience while meeting timeframes. The role requires experience in residential construction, strong communication, and the ability to coordinate across departments.

You will maintain build files, provide regular updates, and collaborate with internal teams and external contractors to ensure smooth progress and customer satisfaction.