Construction Customer Experience Coordinator

Henley Properties Group

Sydney

On-site

AUD 70,000 - 90,000

Full time

3 days ago

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Benefits offered by this job

Flexible work schedule

Private health insurance discounts

Retailer discounts

Job summary

Edgewater Homes seeks a Customer Service Coordinator to join our Completed Homes Team on a parental cover contract, based at the Edgewater Homes office in Smeaton Grange. This full-time role focuses on coordinating residential construction projects, keeping stakeholders informed, and delivering a seamless customer journey through handover and warranty periods.

You’ll work closely with Site Supervisors, trades and internal teams, manage OC and documentation, respond to homeowner enquiries,

Qualifications

Strong administrative skills and attention to detail.
Customer-first mindset and excellent communication.

Responsibilities

Coordinate residential construction projects, maintaining accurate project records and providing construction updates to relevant stakeholders.
Manage compliance and handover documentation, including OC, utility connections, settlement packs, and HBCF policy closures.
Act as a liaison between Site Supervisors, service providers, and internal teams to support project delivery and completion.
Respond to homeowner enquiries and provide post-construction customer support during the warranty period.
Coordinate warranty inspections, manage warranty claims, and oversee defect rectification with homeowners, trades, and suppliers.
Provide general administrative support and assist the wider Construction team with ad hoc tasks.