Residential Manager

BaptistCare NSW & ACT; Narromine Shire Council; On-site; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Relocation assistance

Salary packaging benefits

Wellness programs

Training programs

Job summary

BaptistCare NSW & ACT is seeking an experienced Residential Manager for Kintyre Lodge in Dubbo, NSW. You will oversee operations, clinical governance, finances and people management to deliver high-quality, resident-centered care.

You will lead a multidisciplinary team, drive quality improvements, ensure regulatory compliance, and foster a supportive, inclusive culture while aligning with the organisation’s mission and standards.

Qualifications

• Bachelor qualification in Nursing or Allied Health.
• Minimum five years' senior management experience leading multidisciplinary teams.
• Minimum five years' clinical experience.
• Sound understanding of the Strengthened Aged Care Quality Standards, HELF, aged care funding models, government subsidies and regulatory requirements.
• Demonstrated success managing a medium to large residential aged care home or comparable healthcare service.
• Strong financial acumen, managing performance to budgeted outcomes and workforce planning to meet targets.
• Excellent analytical, problem-solving and decision-making capabilities.
• Experience leading organisational change and continuous improvement initiatives.
• Outstanding communication, relationship-building and stakeholder management skills.
• Ability to balance competing priorities while achieving quality of care and business outcomes.

Responsibilities

• Lead the overall operations of the Home, ensuring the highest standards of resident care and service delivery.
• Create and maintain a positive, safe and inclusive environment for residents, families and employees.
• Drive workforce planning, recruitment, retention, coaching and succession planning initiatives.
• Manage financial performance, budgets, occupancy and minutes of care compliance.
• Maintain compliance with Quality Standards, WHS, Fair Work and relevant legislation.
• Build trusted relationships with residents, families, employees, health professionals and community stakeholders.
• Lead quality improvement initiatives and foster a culture of accountability and continuous improvement.
• Oversee incident, risk and complaints management to ensure outstanding resident outcomes.

Skills

Leadership

Financial acumen

Stakeholder management

Quality standards

Change management

Education

Bachelor qualification in Nursing or Allied Health

Job description

• Permanent Full-Time Residential Manager | Kintyre Lodge, Dubbo NSW
• Relocation assistance package available to eligible successful applicant
• Inspire and empower teams to deliver exceptional, resident-centred care in a thriving aged care community
• Enjoy career growth, and the opportunity to make a real difference with one of Australia’s leading not-for-profit aged care providers
• As a registered not for profit organisation, working for BaptistCare may make you eligible for generous tax-free salary packaging benefits
• Financial, retail and lifestyle discounts and benefits
• Access to family friendly member benefits like our wellness programs and fitness passport
• Access to in-house and online training programs
• Supportive, positive team environment
• Real opportunities for career growth within a National Organisation

About the Role

Located in Dubbo, (Central West NSW), BaptistCare’s Kintyre Lodge Aged Care Home is a warm and welcoming community that provides 24-hour care and support to its (81) residents.

We are seeking an experienced and passionate leader to join us as Residential Manager. In this key leadership role, you will be responsible for the overall operational, clinical, financial, and people management outcomes of the Home.

Working closely with a multidisciplinary team, you will drive quality care, staff engagement, compliance, and continuous improvement, and be supported by a Leadership & Management Team including, Care Team Manager, Clinical Nurse Specialist, Education & Quality Supervisor, Lifestyle Coordinator and Chef Manager. BaptistCare’s Innovation & Quality Team and Support Services provide ongoing remote and onsite support. .

Key Responsibilities

• Lead the overall operations of the Home, ensuring the highest standards of resident care and overall service delivery.
• Create and maintain a positive, safe and inclusive environment for residents, families and employees.
• Drive workforce planning, recruitment, retention, coaching, capacity building and succession planning initiatives.
• Manage financial performance, budgets, occupancy and minutes of care compliance. .
• Maintain compliance with the Strengthened Aged Care Quality Standards, WHS, Fair Work and relevant legislation.
• Build trusted relationships with residents, families, employees, health professionals and community stakeholders.
• Lead quality improvement initiatives and foster a culture of accountability, innovation and continuous improvement.
• Oversee effective incident, risk and complaints management processes to ensure outstanding outcomes for residents and families.

About You

You are a confident and collaborative leader with a proven ability to inspire teams, drive operational excellence and deliver exceptional resident outcomes.

To be successful, you will bring:

• Bachelor qualification in Nursing or Allied Health.
• Minimum five years' senior management experience leading multidisciplinary teams.
• Minimum five years' clinical experience.
• Sound understanding of the Strengthened Aged Care Quality Standards, “HELF”, aged care funding models, government subsidies and regulatory requirements.
• Demonstrated success managing a medium to large residential aged care home or comparable healthcare service.
• Strong financial acumen, managing performance to budgeted outcomes and effective workforce planning experience in the meeting of minutes of care quarterly targets.
• Excellent analytical, problem-solving and decision-making capabilities.
• Experience leading organisational change and continuous improvement initiatives.
• Outstanding communication, relationship-building and stakeholder management skills.
• The ability to balance competing priorities while achieving quality of care and business related agreed outcomes.

About Us

BaptistCare is a leading purpose‑led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.

We know that life’s challenges make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.

That’s what we work towards every day – enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.

Successful applications will be subject to a variety of background checks including a police background check via our online police check system.

BaptistCare – Inspired by Jesus to champion care for all.