Residential Support Consultant

BaptistCare NSW & ACT; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

BaptistCare NSW & ACT is seeking an experienced Residential Support Consultant to join the Residential Operations Support team. You will provide clinical leadership, operational support and mentoring to drive quality care outcomes across NSW and ACT facilities.

Collaborating with Residential Managers and CTMs, you will support governance, quality, and compliance, and lead on onboarding and leadership development. Frequent travel across NSW/ACT is required.

Qualifications

• Registered Nurse (AHPRA) with Bachelor of Nursing or equivalent.
• Minimum 3 years management leading multidisciplinary clinical teams at senior operational level.
• Strong governance, quality systems, and accreditation knowledge.
• Experience mentoring and developing clinical leaders and teams.
• Demonstrated change management and operational improvement experience.
• Excellent organisation and stakeholder management skills.

Responsibilities

• Provide clinical leadership, operational support and mentoring across NSW/ACT facilities.
• Partner with Residential Managers and CTMs to drive quality outcomes.
• Assist sites with governance, quality, compliance and accreditation readiness.
• Lead onboarding, coaching, and capability building for leaders.
• Travel regularly across NSW and ACT, including overnight stays.

Skills

Leadership

Mentoring

Stakeholder management

Time management

Communication

Analytical thinking

Change management

Organisational skills

Problem solving

Education

Bachelor of Nursing

RN (AHPRA)

Postgraduate leadership training

Certificate IV in Training & Assessment

Tools

Clinical systems

Reporting tools

Job description

• 12-month maximum-term full-time opportunity (with view to extend)


• Based in NSW with regular travel across Residential Aged Care facilities in NSW and ACT


• Support, mentor and develop clinical leaders while driving quality, compliance and operational outcomes

About the role

We are seeking an experienced Residential Support Consultant to join BaptistCare's Residential Operations Support team.

Partnering closely with Residential Managers, Care Team Managers (CTMs) and site leadership teams across NSW and ACT, you will provide clinical leadership, operational support and mentoring to drive quality care outcomes and support residential operations.

Working alongside the Residential Operations Support Manager, you will assist sites with clinical governance, quality and compliance, operational improvement initiatives, onboarding and leadership development. A key focus of the role is supporting CTMs through induction, coaching, mentoring and capability building.

This role requires flexibility and a willingness to travel extensively across NSW and ACT. Travel is expected at least fortnightly, with periods of more frequent travel depending on operational needs, including overnight stays and multi-day site visits.

About you

• Current registration as a Registered Nurse (AHPRA)


• Bachelor of Nursing or equivalent qualification


• Minimum 3 years management experience leading multidisciplinary clinical teams at a senior operational level or equivalent health care experience


• A strong understanding of clinical governance, quality systems, compliance requirements and aged care accreditation standards


• Experience in mentoring, coaching and developing clinical leaders and teams


• Demonstrated change management and operational improvement experience


• Excellent organisation, administrative and time management skills, with the ability to manage competing priorities


• Strong written, verbal and stakeholder management skills


• High-level analytical and problem-solving capabilities


• Strong technology skills and confidence using clinical systems and reporting tools


• A current Australian Driver's Licence and willingness to travel extensively across NSW and ACT


• Postgraduate qualifications or additional clinical leadership training


• Experience in aged care transitions or commissioning


• Certificate IV in Training & Assessment


• Previous experience as a Care Team Manager, Residential Manager, Facility Manager or similar aged care leadership role

This is a unique opportunity to make a meaningful impact across multiple residential aged care communities, supporting leaders, strengthening teams and helping drive outstanding care outcomes for older Australians.

You will join a purpose-led organisation where your clinical expertise, leadership and mentoring capability will directly influence the quality of care delivered across BaptistCare's residential services.

About Us:

BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.

We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.

That’s what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.

BaptistCare – Inspired by Jesus to champion care for all.

Successful applications will be subject to a variety of background checks including a police background check via our online police check system.