Residential Concierge Attendant

Crown Resorts Limited; Sydney; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Complimentary meals

Accommodation discounts

Uniform laundry service

Staff discounts on F&B

Job summary

Crown Resorts is seeking an exceptional Residential Concierge for Crown Sydney, a luxury residence. This full-time role is rostered for overnight shifts, delivering elevated service to residents and guests, coordinating restaurant and amenity bookings, and ensuring seamless experiences across departments.

You will work closely with Bell Services, Front Office, Spa, F&B and other teams, leveraging MS Office and PMS systems to maintain accurate records while providing personalised, high-touch

Qualifications

• Experience in a frontline hosting role within hotel/residential environment.
• Ability to deliver superior service in a luxury setting.
• Proficiency with Microsoft Office (Word, Excel, SharePoint, Teams).
• Ability to manage multiple communication channels and technologies.

Responsibilities

• Support the Residential Concierge desk daily operations.
• Provide accurate information and assist guests, visitors and residents.
• Escort guests on tours and coordinate access to amenities and services.

Job description

Better begins here Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop. The role Crown Sydney is home to the ultra-prestigious Crown Residences at One Barangaroo, and we’re looking for exceptional talent to join our Residential Concierge team on a full-time, permanent basis. This role will predominantly be rostered for overnight shifts. As a Crown Ambassador, you’ll be providing elevated and personalised service experiences for all guests and visitors, whilst ensuring the needs and requirements of our residents are fulfilled. You'll offer assistance for restaurant and amenity bookings, facilitate access to residential services, as well as collaborating closely with other departments across the property to ensure smooth, detailed and holistic experiences.

You’ll be:

• Actively contributing to effective and efficient daily operations of the Residential Concierge desk
• Providing accurate and timely information and advice to all guests, visitors and residents
• Responding to special requests, account payments and other various queries
• Entering data and relevant information in MYBOS and Opera, ensuring accurate record history
• Collaborating with Bell Services, Loading Dock, Front Office & Villas, Gaming, Property Services, Spa and Food & Beverage
• Completing daily tours of the Crown Sydney observation deck, escorting to the deck and giving insights into the Crown Sydney resort, local area and key sights of Sydney

You’ll bring:

• Experience in a similar frontline hosting role within a hotel, hospitality or residential environment
• Ability to provide superior service and uphold expectations within a luxury environment
• Strong skills with the Microsoft office suite of products (Word, Excel, Sharepoint, Teams etc)
• Ability to work with and manage multiple channels of communication and technology
• Permanent and unrestricted working rights in Australia
• Understanding of Residential or Hotel PMS, such as MYBOS or OPERA is advantageous

On offer:

• Opportunity to develop a long-term career within Residential Concierge at an iconic, luxury residence
• Complimentary meals at our on-site staff restaurant + discounts at various F&B venues on property
• Generous accommodation discounts across Crown Resorts in Sydney, Melbourne & Perth
• Access to discounts across health & wellbeing, novated leasing options & more
• A uniform that’s washed and laundered free for every shift by our on-site wardrobe team

To be considered you must hold permanent, unrestricted Australian working rights. On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. Our Talent Community is a place to stay connected with life at Crown Resorts. Register for access to curated career content and stay in the know on what’s happening at Crown. We’ll be in touch from time to time to share updates on events, new restaurant launches and popups, behind the scenes content, insider news, team stories, career tips and more. Stay connected as you explore career possibilities. You can expect better exposure, opportunities, experiences, and learning. It’s a place where you can create joy for the people who visit us, the cities we live in and the teams we work with. Supported by your leader, you can enjoy a better balance in your lifestyle and feel a better you.