Support Officer

Anglicare Sydney; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 tax-adv

Accommodation and meals tax-free up to

Ongoing professional development

Employee discounts

Employee Assistance Program

Fitness Passport with gym discounts

Job summary

Anglicare Sydney is seeking a full-time Support Officer for the Castle Hill Village to manage day-to-day administrative operations and resident enquiries. You will coordinate scheduling, maintain CRM data, and liaise with residents, families, on-site care teams and external stakeholders to deliver services efficiently.

The role emphasizes empathy, professionalism and strong customer focus, with tasks spanning communications, records management and process improvements to enhance resident

Qualifications

• Minimum 2 years' experience in administration, scheduling or customer service roles.
• Experience using CRM systems, scheduling platforms or similar business systems.
• Strong customer service and stakeholder management skills.
• Excellent written and verbal communication abilities.
• High attention to detail and strong data accuracy skills.
• Ability to manage competing priorities in a fast-paced environment.
• Strong problem-solving and organisational skills.
• Intermediate Microsoft Office skills.
• Ability to work in a dynamic environment.

Responsibilities

• Provide exceptional customer service to residents, families and stakeholders.
• Manage inbound calls, emails and enquiries in a timely and professional manner.
• Triage resident enquiries and coordinate resolutions with relevant teams.
• Maintain accurate resident information within CRM and associated systems.
• Coordinate scheduling requests and service changes efficiently.
• Ensure records, documentation and correspondence are completed accurately and on time.
• Support service coordination activities to meet resident needs and expectations.
• Build strong working relationships with residents, families, care teams and village staff.
• Liaise with internal and external stakeholders to ensure enquiries are resolved promptly.
• Communicate clearly and professionally across multiple channels.
• Contribute to process improvements that enhance resident and team experiences.
• Support KPI achievement relating to resident enquiries, scheduling and service delivery.
• Uphold Anglicare's Mission, Vision and Values in all interactions.
• Promote a positive safety culture through active participation in WHS activities.
• Maintain a safe, respectful and inclusive work environment.
• Report hazards, incidents and near misses in accordance with organisational requirements.

Skills

Customer service

Stakeholder management

Communication skills

Data accuracy

Prioritization

Tools

CRM systems

Scheduling platforms

Microsoft Office

Job description

Transform lives, every single day

Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen.

We a re a well-respected not-for-profit that’s been serving society’s most vulnerable for more than 170 years. Each year, we achieve life-changing outcomes for the 40,000+ people who rely on our person-centred support. And now, we’re extending our reach and impact even further.

Your Opportunity

This is a full-time permanent onsiterole based at Castle Hill Village between Monday to Friday with occasional w eekend rostered hours to support operational requirements.

As a Support Officer, you will support the day-to-day administrative operations of an Anglicare Retirement Village, working closely with residents, their families, onsite health and care t eams, village teams and external stakeholders.

You will be responsible for coordinating resident enquiries, supporting scheduling activities, maintaining accurate records and ensuring services are delivered efficiently and professionally.

With empathy, professionalism and a strong customer focus, you will:

Resident Support & Customer Service

• Provide exceptional customer service to residents, families and stakeholders
• Manage inbound calls, emails and enquiries in a timely and professional manner
• Triage resident enquiries and coordinate resolutions with relevant teams

Scheduling & Administration

• Maintain accurate resident information within CRM and associated systems
• Coordinate scheduling requests and service changes efficiently
• Ensure records, documentation and correspondence are completed accurately and on time
• Support service coordination activities to meet resident needs and expectations

Stakeholder Engagement

• Build strong working relationships with residents, families, care teams and village staff
• Liaise with internal and external stakeholders to ensure enquiries are resolved promptly
• Communicate clearly and professionally across multiple channels

Continuous Improvement & Compliance

• Contribute to process improvements that enhance resident and team experiences
• Suppor t managing KP I achievement relating to resident enquiries, scheduling and service delivery
• Uphold Anglicare's Mission, Vision and Values in all interactions

Safety & Workplace Culture

• Promote a positive safety culture through active participation in WHS activities
• Maintain a safe, respectful and inclusive work environment
• Report hazards, incidents and near misses in accordance with organisational requirements

What You'll Bring

You are organised, proactive and customer-focused, with a genuine passion for supporting older people and creating positive experiences.

You will also need:

• Minimum 2 years' experience in administration, scheduling or customer service roles
• Experience using CRM systems, scheduling platforms or similar business systems
• Strong customer service and stakeholder management skills
• Excellent written and verbal communication abilities
• High attention to detail and strong data accuracy skills
• Ability to manage competing priorities in a fast-paced environment
• Strong problem-solving and organisational skills
• Intermediate Microsoft Office skills
• Ability to work in a dynamic environment

Why Anglicare?

• We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.
• At Anglicare, you ’ ll get the security, stability and opportunities that come with a strong, well-established organisation that ’ s ready for the future. You ’ ll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise , and shape a rewarding career.
• On top of that, here are just some of the tangible benefits you will enjoy in a career with us:
• Pay less tax on your income and increase your take home pay. With salary packaging, up to $15,900 of your income is tax free.
• Spend up to $2,650 on accommodation, meals and entertainment also tax free with salary packaging.
• Ongoing professional development and leadership training to advance your career
• Exclusive discounts to over 400 retailers
• Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family

Are you ready for a career that means more?

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.

Application Close Date: November 09, 2026