Service Coordinator

Aged & Community Services Australia; Nambour; Hybrid; AUD 41,000 - 73,000; Part time

Benefits offered by this job

Sleepover accommodation

Discounts to Health Insurance

Annual flu vaccinations

Job summary

Aveo is seeking a Service Coordinator at Peregian Springs Country Club, a vibrant retirement living community. You will be the friendly, trusted presence supporting residents, handling day-to-day enquiries, and coordinating activities with cafe, kitchen and administration teams.

The role requires flexible availability across a 24/7 schedule, including overnight shifts, with opportunities to contribute to resident newsletters, events and communications.

Qualifications

• Experience delivering great customer service in a community-focused environment (e.g. background in hospitality, retail, aged care or administration)
• A welcoming and dependable nature, with confidence working autonomously
• Flexibility to assist with ad hoc duties across the village, including amenities upkeep, food and beverage support, and basic admin tasks
• Confidence and responsibility to manage incidents and support residents during overnight stays
• Adaptable and flexible with rostering and shift arrangements as we staff our communities 24 hours a day
• Current First Aid & CPR Certificate (or willingness to obtain prior to employment)
• Friday Rate: $30.34/hr + superannuation + relevant award entitlements including penalty rates, overtime and allowances
• Saturday Rate: $45.51/hr + superannuation + relevant award entitlements including penalty rates, overtime and allowances
• Sunday Rate: $53.10/hr + superannuation + relevant award entitlements including penalty rates, overtime and allowances
• Employee Referral Program and Employee Assistance Program
• Discounts to Health Insurance and Retail & Leisure partner providers
• Annual flu vaccinations and skin checks
• The opportunity to build meaningful, lasting relationships with residents and contribute to our retirement community
• Sleepover accommodation, allowance and amenities provided (if you stay overnight)

Responsibilities

• Supporting café and kitchen teams during meal services to create an enjoyable dining experience
• Provide general admin and concierge services to residents and assist with any resident requests such as creating resident newsletters, event flyers and helping communicate activities and updates
• Be the first responder to any village issues that arise including emergency calls, safety & security issues and providing first aid where needed
• Coordinate fun, social and inclusive activities for the residents
• Providing all-rounder support across the village, including light domestic duties and maintaining shared spaces to a high standard
• Assisting with administrative tasks such as creating resident newsletters, event flyers and helping communicate activities and updates

Skills

Adaptability

Friendliness

Coordination Skills

Brochure Design

Customer Service

Knowledge of Hospitality

Knowledge of Immunization

Concierge Services

Operations

Retail Commerce

Nursing Home Care

First Aid and Preparedness

Administrative Operations

Foods

Job description

Health, Medical & Pharmaceutical Source: uWorkin

Skills Required:

• Adaptability
• Friendliness
• Coordination Skills
• Brochure Design
• Customer Service
• Knowledge of Hospitality
• Knowledge of Immunization
• Concierge Services
• Operations
• Retail Commerce
• Nursing Home Care
• First Aid and Preparedness
• Administrative Operations
• Foods

JOB DESCRIPTION

Job Description

Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine retirement living for senior Australians.

The Opportunity

Peregian Springs Country Club is a stunning retirement living community that is home to 230+ independent living units and is moments from the Peregian Springs Golf Club. As a Service Coordinator you will provide key support be a trusted and friendly presence within the village, supporting residents and assisting with day-to-day needs, enquiries, and incidents. You'll enjoy being part of a lively community and thrive in a role with variety and strong resident connection. With our villages operating around the clock, flexible availability is required, including overnight shifts when needed.

This is a permanent part-time position working the following roster:

Week 1: Friday (4:00pm-9:00pm followed by a sleepover shift until 7:00am); Saturday (1:30pm-9:00pm followed by a sleepover shift until 7:00am) and Sunday (1:30pm-9:00pm followed by a sleepover shift until 7:00am)

Week 2: Saturday and Sunday (7:00am-1:30pm)

Your Impact

• Supporting café and kitchen teams during meal services to create an enjoyable dining experience
• Provide general admin and concierge services to residents and assist with any resident requests such as creating resident newsletters, event flyers and helping communicate activities and updates
• Be the first responder to any village issues that arise including emergency calls, safety & security issues and providing first aid where needed
• Coordinate fun, social and inclusive activities for the residents
• Providing all-rounder support across the village, including light domestic duties and maintaining shared spaces to a high standard
• Assisting with administrative tasks such as creating resident newsletters, event flyers and helping communicate activities and updates

About the Employer

As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.

Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation. We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are.

About the Candidate

• Experience delivering great customer service in a community-focused environment (e.g. background in hospitality, retail, aged care or administration)
• A welcoming and dependable nature, with confidence working autonomously
• Flexibility to assist with ad hoc duties across the village, including amenities upkeep, food and beverage support, and basic admin tasks
• Confidence and responsibility to manage incidents and support residents during overnight stays
• Adaptable and flexible with rostering and shift arrangements as we staff our communities 24 hours a day
• Current First Aid & CPR Certificate (or willingness to obtain prior to employment)
• Friday Rate: $30.34/hr + superannuation + relevant award entitlements including penalty rates, overtime and allowances
• Saturday Rate: $45.51/hr + superannuation + relevant award entitlements including penalty rates, overtime and allowances
• Sunday Rate: $53.10/hr + superannuation + relevant award entitlements including penalty rates, overtime and allowances
• Employee Referral Program and Employee Assistance Program
• Discounts to Health Insurance and Retail & Leisure partner providers
• Annual flu vaccinations and skin checks
• The opportunity to build meaningful, lasting relationships with residents and contribute to our retirement community
• Sleepover accommodation, allowance and amenities provided (if you stay overnight)

The Queensland Government - Rockhampton City, QLD

The Queensland Government - Rockhampton City, QLD