Resident Services Coordinator (Front Desk & Admin)

Colonial Group; Newcastle City Council; On-site; AUD 40,000 - 44,000; Full time

Benefits offered by this job

Superannuation & penalties

Referral program

Health & retail discounts

Flu vaccinations

Career progression

Meaningful resident relationships

Job summary

Aveo's Shortland Waters Retirement Living community is seeking a friendly receptionist/administrator to be the first point of contact for residents and visitors. You will manage welcoming spaces, handle enquiries, and support the Community Manager with admin tasks.

The role emphasizes resident-centred service, clear communication, and teamwork with staff and contractors, with a 8:30am–4:30pm, Monday–Friday schedule.

Qualifications

• Experience in a customer focused administration or reception role.
• Strong verbal and written communication skills, with a warm, professional and adaptable approach.
• Solid computer skills, including Microsoft Office, with the ability to learn new systems; Canva experience is highly regarded.

Responsibilities

• Act as the first point of contact within the community, welcoming residents and visitors and maintaining inviting common areas.
• Build positive relationships with residents and provide friendly, responsive support to enquiries and call-outs, escalating matters as appropriate.
• Liaise confidently with a wide range of internal and external stakeholders, including residents, families, and contractors.
• Create and update resident communications, including flyers and newsletters.
• Provide general administrative support and dependable assistance to the Community Manager when required.
• Support the coordination of community events and activities that enhance resident engagement and satisfaction.
• Demonstrate a strong commitment to resident satisfaction by engaging multiple stakeholders while maintaining a calm and organised approach.

Skills

Customer focused administration

Reception experience

Communication skills

Microsoft Office

Tools

Canva

Job description

Aveo's Shortland Waters Retirement Living community is seeking a friendly receptionist/administrator to be the first point of contact for residents and visitors. You will manage welcoming spaces, handle enquiries, and support the Community Manager with admin tasks.

The role emphasizes resident-centred service, clear communication, and teamwork with staff and contractors, with a 8:30am–4:30pm, Monday–Friday schedule.