Resident Services Ambassador

Mirvac; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Mirvac is seeking a Junior Property Manager to join LIV by Mirvac at Sydney Olympic Park. You will be the face of the asset, guiding residents from inspection through move-in, tenancy, and move-out, while sustaining a connected on-site community.

You’ll support leasing, retention and events, conduct site inspections, log requests, and help maintain data accuracy. A Real Estate Licence and RSA are mandatory, with flexibility for after-hours work.

Qualifications

• 3+ years’ experience in asset management, hospitality or a similar customer-focused environment.
• Demonstrated experience in high-volume customer service and administration.
• Proven ability to manage complaints and resolve issues with positive outcomes.
• Strong stakeholder engagement and communication skills.
• High level of IT proficiency (Salesforce or StarRez experience desirable).

Responsibilities

• Deliver exceptional customer experiences aligned to the LIV Brand Promise and Customer Charter commitments.
• Guide residents through inspections, move-ins, orientations, ongoing support and move-outs.
• Manage end-to-end move-in and move-out experiences, including inspections and condition reports.
• Support leasing activities, inspections and resident retention strategies.
• Implement and promote the Resident Community Program and on-site events calendar.
• Conduct regular property and site inspections in line with legislative requirements.
• Respond to resident requests, complaints and feedback, ensuring accurate logging, triage and escalation where required.
• Maintain accurate data across systems to support insights and decision-making.
• Support the on-site team with administration and day-to-day office operations.
• Champion Mirvac values and contribute to a collaborative, high-performing culture.

Skills

Customer service

Relationship building

Organised

Problem solving

Communication

Education

Real Estate Licence

Tools

Salesforce

StarRez

Job description

LIV by Mirvac | Sydney Olympic Park

An exciting opportunity has arisen for a Junior Property Manager to join our LIV by Mirvac team, following an internal promotion. This role is ideal for a customer-focused professional who is passionate about delivering memorable experiences and building strong resident communities.

Your opportunity

As a Junior Property Manager, you will be the face of the asset - creating meaningful moments for residents across their entire journey, from first inspection through to move-in, day-to-day living and move-out. You’ll maintain a visible on-site presence, support leasing and retention initiatives, and help foster a connected, engaged resident community.

Key responsibilities

• Deliver exceptional customer experiences aligned to the LIV Brand Promise and Customer Charter commitments
• Guide residents through inspections, move-ins, orientations, ongoing support and move-outs
• Manage end-to-end move-in and move-out experiences, including inspections and condition reports
• Support leasing activities, inspections and resident retention strategies
• Implement and promote the Resident Community Program and on-site events calendar
• Conduct regular property and site inspections in line with legislative requirements
• Respond to resident requests, complaints and feedback, ensuring accurate logging, triage and escalation where required
• Maintain accurate data across systems to support insights and decision-making
• Support the on-site team with administration and day-to-day office operations
• Champion Mirvac values and contribute to a collaborative, high-performing culture

About you

You are a proactive, organised and service-driven professional who thrives in a fast-paced, customer-facing environment. You enjoy building relationships, solving problems and taking ownership to deliver positive outcomes.

What you’ll bring:

• 3+ years’ experience in asset management, hospitality or a similar customer-focused environment
• Demonstrated experience in high-volume customer service and administration
• Proven ability to manage complaints and resolve issues with positive outcomesStrong stakeholder engagement and communication skills
• High level of IT proficiency (Salesforce or StarRez experience desirable)
• Exceptional organisation, attention to detail and ability to prioritise effectively
• A flexible mindset with the ability to adapt to change and complexity

Mandatory requirements

• Real Estate Agent or Assistant Agent Licence (required)
• Responsible Service of Alcohol (RSA) Certificate - mandatory
• Ability to work evenings, weekends and public holidays on an ad hoc basis

Life at Mirvac

Mirvac is built on a culture where how we work matters. We are passionate about quality and legacy, collaborate as one team, act with integrity and remain curious and bold in shaping urban life. You’ll be supported to grow, contribute ideas and make a genuine impact within our communities.

If you’re passionate about people, thrive on delivering exceptional experiences and want to be part of a values-led organisation, we’d love to hear from you.