On-site Resident Experience & Community Manager

Mirvac; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Mirvac is seeking a Junior Property Manager to join LIV by Mirvac at Sydney Olympic Park. You will be the face of the asset, guiding residents from inspection through move-in, tenancy, and move-out, while sustaining a connected on-site community.

You’ll support leasing, retention and events, conduct site inspections, log requests, and help maintain data accuracy. A Real Estate Licence and RSA are mandatory, with flexibility for after-hours work.

Qualifications

• 3+ years’ experience in asset management, hospitality or a similar customer-focused environment.
• Demonstrated experience in high-volume customer service and administration.
• Proven ability to manage complaints and resolve issues with positive outcomes.
• Strong stakeholder engagement and communication skills.
• High level of IT proficiency (Salesforce or StarRez experience desirable).

Responsibilities

• Deliver exceptional customer experiences aligned to the LIV Brand Promise and Customer Charter commitments.
• Guide residents through inspections, move-ins, orientations, ongoing support and move-outs.
• Manage end-to-end move-in and move-out experiences, including inspections and condition reports.
• Support leasing activities, inspections and resident retention strategies.
• Implement and promote the Resident Community Program and on-site events calendar.
• Conduct regular property and site inspections in line with legislative requirements.
• Respond to resident requests, complaints and feedback, ensuring accurate logging, triage and escalation where required.
• Maintain accurate data across systems to support insights and decision-making.
• Support the on-site team with administration and day-to-day office operations.
• Champion Mirvac values and contribute to a collaborative, high-performing culture.

Skills

Customer service

Relationship building

Organised

Problem solving

Communication

Education

Real Estate Licence

Tools

Salesforce

StarRez

Job description

Mirvac is seeking a Junior Property Manager to join LIV by Mirvac at Sydney Olympic Park. You will be the face of the asset, guiding residents from inspection through move-in, tenancy, and move-out, while sustaining a connected on-site community.

You’ll support leasing, retention and events, conduct site inspections, log requests, and help maintain data accuracy. A Real Estate Licence and RSA are mandatory, with flexibility for after-hours work.