Centre Manager

Mirvac; Melbourne; On-site; AUD 80,000 - 120,000; Full time

Benefits offered by this job

Leadership and Professional Development Programs

Discounts across health and wellness

Annual $1000 Mirvac Securities

Diverse workforce with over 25 ethnicities

Job summary

An established industry player is seeking a dynamic Centre Manager to lead a multi-disciplinary team in Melbourne. This role focuses on delivering outstanding operations and memorable experiences for customers and retailers alike. You will be responsible for managing the asset's financial performance, ensuring compliance with legal obligations, and fostering strong community relationships. With a commitment to sustainability and innovation, this opportunity offers a chance to make a lasting impact while being part of a diverse and inclusive workforce. Join a company where 93% of employees take pride in their work and enjoy various professional development programs.

Qualifications

• 10+ years experience in the retail industry with management experience.
• Strong understanding of retailer finance and budget management.

Responsibilities

• Lead a multidisciplinary team to manage daily operations and asset presentation.
• Ensure customer experience is prioritized in all asset offerings.

Skills

People Management

Commercial/Financial Acumen

Strategic Planning

Customer Service

Problem Solving

Education

Real Estate License

Tertiary Qualification in Property Economics

Job description

Mirvac is a brand that creates and curates better experiences. We are more than developers or builders – we are visionaries, and our ability to see the world differently drives us to be bold, embrace innovation and diversity, and lead with optimism.

As creators of positive change, we see each new project as an opportunity to leave a lasting legacy, delivering enduring value for all Australians. We focus on sustainability, innovation, and shared value, to return benefits to our customers, partners, investors, and communities.

Join us as we work towards building the imagine nation.

Our Opportunity

AsCentre Manager,you will lead and motivate a multi-disciplinary team to manage the daily operations and presentation of the asset in a manner that delivers outstanding returns and optimised value to our investors. To ensure the highest standards are consistently maintained and deliver exceptionally memorable and rewarding experiences to our retailers, operators, customers, guests and communities.

Your responsibilities will include:

• Ensuring the customer and guest experience is encompassed in all aspects of the role and the asset’s offerings.
• Establishing and maintaining the asset’s Stakeholder Communications Management Plan and delivering the asset’s Community Charter.
• Implementing the Asset Plan and preparing the Business Plan whilst understanding the asset lifecycle, and ensuring all activities on site, and the team’s performance, contribute to meeting the objectives of these plans.
• Building collaborative relationships with retailers/operators, Mirvac teams, key local community groups and authorities, and customers/guests, and attending meetings as required.
• Ensuring the team present the asset to the public in its optimal condition and maintain a presence out on the floor.
• Ensuring both retailers/operators and the asset are meeting all obligations stipulated under each lease, and proactively managing retailer/operator trading performance and arrears in accordance with KPIs.
• Overall responsibility for ensuring 100% accuracy of the Tenancy Schedule.
• Overall responsibility for the asset’s Income and Expenditure, Capital Expenditure and Marketing budgets.
• Ensuring the Marketing Manager implements dynamic curation and marketing initiatives that deliver increased sales and traffic, and that retailers/operators are worked with where necessary on identified objectives and issues.
• Ensuring the Facilities Management team manage plant and equipment in line with legislative requirements, and the asset to the highest standard of repair, maintenance, presentation and cleanliness.
• Ensuring the asset’s capital projects are completed on time and within budget, with longer term plans in place.
• Working collaboratively with the Leasing team to create the desired retail mix at the asset and contributing to the Strategic Leasing Plan and its delivery.
• Overseeing current tenancy fit outs to ensure they are completed on time, consistently and within budget, and being across any issues raised by the Tenancy Coordination team.
• Working collaboratively with national teams to deliver Retail divisional initiatives and contributing to the implementation of the Retail strategy.
• Proactively engaging with industry bodies and staying across emerging retail industry concepts and trends.
• Acting as Duty Manager on evenings/weekends/public holidays as required.

Your point of difference

• 10+ years experience in the retail industry, preferably with experience in management
• Demonstrated strong people management experience, with a passion for developing and empowering people to succeed
• Commercial/financial acumen with demonstrated experience and understanding of the preparation and ongoing management of Income and Expenditure Budgets on an accrual basis
• Demonstrated understanding of retailer finance including profit and loss statements, percentage rent, occupancy cost benchmarks and the ability to identify and monitor retailers at risk
• Demonstrated ability to execute strategic plans
• Relevant tertiary qualification in Real Estate, Property Economics, Commerce or equivalent is highly desirable
• Real Estate License or Real Estate Certificate of Registration is required
• A strong understanding of relevant legislation and the legal obligations of the asset and of the position
• A proactive and self-motivated approach with the ability to solve problems, improve system and procedural efficiency and effectiveness, and resolve issues as they arise
• Ability to create a high performing outcomes-oriented team and the best environment to deliver objectives
• Ability to fit in with the Mirvac culture and live by these Values
• A customer/guest-centric focus with a strong understanding of the local community and trade area
• A collaborative, professional and empathetic approach to dealing with customers/guests and retailers/operators

Life at Mirvac

• 93% of our employees said that ‘they were proud to work for Mirvac’
• Leadership and Professional Development Programs including Mirvac Masters
• Diverse workforce with over 25 ethnicities and 33 languages spoken
• Discounts across health, wellness, lifestyle, motor vehicle, travel, technology
• Rewarded with $1000 Mirvac Securities annually

All of these attributes are preferred, if you think you may be the right fit for the role please still apply.