Resident Experience Property Manager

Mirvac; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

LIV by Mirvac in Sydney Olympic Park is seeking a Property Manager to join our team. You will be the face of the asset, guiding residents from first inspection through move-in, daily living and move-out, with an on-site presence and focus on delivering memorable experiences and building a connected community.

The role covers leasing support, inspections, events, compliance and data management, requiring 3+ years in asset management or hospitality, strong customer service and stakeholder skills,

Qualifications

• 3+ years' experience in asset management, hospitality or a similar customer-focused environment.
• Demonstrated experience in high-volume customer service and administration.
• Proven ability to manage complaints and resolve issues with positive outcomes.
• Strong stakeholder engagement and communication skills.
• High level of IT proficiency (Salesforce or StarRez experience desirable).
• Exceptional organisation, attention to detail and ability to prioritise effectively.
• A flexible mindset with the ability to adapt to change and complexity.

Responsibilities

• Deliver exceptional customer experiences aligned to the LIV Brand Promise and Customer Charter commitments.
• Guide residents through inspections, move-ins, orientations, ongoing support and move-outs.
• Manage end-to-end move-in and move-out experiences, including inspections and condition reports.
• Support leasing activities, inspections and resident retention strategies.
• Implement and promote the Resident Community Program and on-site events calendar.
• Conduct regular property and site inspections in line with legislative requirements.
• Respond to resident requests, complaints and feedback, ensuring accurate logging, triage and escalation where required.
• Maintain accurate data across systems to support insights and decision-making.
• Support the on-site team with administration and day-to-day office operations.
• Champion Mirvac values and contribute to a collaborative, high-performing culture.

Skills

Asset management

Customer service

Stakeholder engagement

IT proficiency

Problem solving

Organisation

Tools

Salesforce

StarRez

Job description

LIV by Mirvac in Sydney Olympic Park is seeking a Property Manager to join our team. You will be the face of the asset, guiding residents from first inspection through move-in, daily living and move-out, with an on-site presence and focus on delivering memorable experiences and building a connected community.

The role covers leasing support, inspections, events, compliance and data management, requiring 3+ years in asset management or hospitality, strong customer service and stakeholder skills,