Resident Experience Specialist — Create Welcoming Community

UniLodge Living Group; Canberra; In loco; AUD 52.000 - 68.000; Tempo pieno

Vantaggi offerti da questo lavoro

Inclusive Culture

Voice Your Opinions

Professional Development

General Referral Bonuses - Up to $1, 0

Travel Perks – Access exclusive rates

Descrizione del lavoro

UniLodge Living Group offers a Resident Experience Team Member role in Canberra, focusing on welcoming residents and supporting daily operations to deliver an exceptional living experience.

Ideal candidates will have real estate familiarity, strong communication skills, and a proactive approach to problem-solving, with a focus on leasing or property support in a vibrant residential community.

Competenze

• Unrestricted working rights in Australia.
• Cert IV in Real Estate Practice (ACT).
• Excellent communication skills and keen attention to detail.
• Confident in problem-solving and making sound decisions.
• Foundational experience in leasing or property support.

Mansioni

• Create a friendly environment that delivers an exceptional customer service experience for our residents.
• Assist all prospective residents, in-house residents, and guests in the most efficient and professional manner, exceeding expectations and delivering a high standard of customer service.
• Assist with the day-to-day property management of apartments.
• Manage incoming phone and email enquiries.
• Complete the check in and out process for our residents at the beginning and end of their tenancy.
• Conduct ingoing, routine and exit inspections and condition reports.
• Coordinate maintenance requests and liaison with third parties regarding building facilities management.
• Collection and reconciliation of rent and ancillary revenue payments.
• Ensure apartment turnaround times are in conjunction with targeted KPI’s, ensuring routine inspections and repairs are carried out prior to move out.
• Coordinate and deliver community events for residents.

Conoscenze

Unrestricted working rights

Excellent communication skills

Attention to detail

Problem-solving

Leasing experience

Formazione

Cert IV in Real Estate Practice (ACT)

Descrizione del lavoro

UniLodge Living Group offers a Resident Experience Team Member role in Canberra, focusing on welcoming residents and supporting daily operations to deliver an exceptional living experience.

Ideal candidates will have real estate familiarity, strong communication skills, and a proactive approach to problem-solving, with a focus on leasing or property support in a vibrant residential community.