Residential Experience Team Member

UniLodge Australia Pty Ltd; Canberra; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Inclusive culture

Annual surveys & Viva Engage feedback

Company-paid training & operationallic

Referral bonuses up to $1,000 AUD/NZD

Exclusive hotel & apartment rates

Job summary

UniLodge Living Group is seeking a Resident Experience Team Member to welcome residents, coordinate day-to-day operations and support the General Manager in Canberra. You will help residents, visitors and clients with enquiries related to residency, lifestyle and local areas.

Ideal candidates have experience in real estate, student accommodation or hotel settings, with a focus on problem-solving and delivering high service standards.

Qualifications

• Unrestricted working rights in Australia.
• Cert IV in Real Estate Practice (ACT).
• Excellent communication skills and keen attention to detail.
• Confident in problem-solving and making sound decisions.
• Foundational experience in leasing or property support.

Responsibilities

• Create a friendly environment that delivers an exceptional customer service experience for our residents.
• Assist all prospective residents, in-house residents, and guests in the most efficient and professional manner, exceeding expectations and delivering a high standard of customer service.
• Assist with the day-to-day property management of apartments.
• Manage incoming phone and email enquiries.
• Complete the check in and out process for our residents at the beginning and end of their tenancy.
• Conduct ingoing, routine and exit inspections and condition reports.
• Coordinate maintenance requests and liaise with third parties regarding building facilities management.
• Collection and reconciliation of rent and ancillary revenue payments
• Ensure apartment turnaround times are in conjunction with targeted KPI’s, ensuring routine inspections and repairs are carried out prior to move out.
• Coordinate and deliver community events for residents.

Skills

Unrestricted working rights

Real Estate Practice certification

Excellent communication

Problem solving

Leasing or property support experience

Education

Certificate IV in Real Estate Practice (ACT)

Job description

WHO YOU ARE

Our Resident Experience Team Member are the welcoming face and helping hand of our Essence Communities team. You will play a key role in assisting the General Manager with the day-to-day operations of the asset, ensuring an exceptional residential experience.

You will be naturally helpful, warm and welcoming, and willing to go the extra mile to assist your team, our residents, visitors and clients with enquiries related to their residency, general needs, lifestyle and local area. Ideally you will have experience in a similar role within real estate, student accommodation or the hotel industry. You will be prepared to draw on your experience to problem solve issues to help improve resident experience in the moment.

YOUR RESPONSIBILITIES

• Create a friendly environment that delivers an exceptional customer service experience for our residents.
• Assist all prospective residents, in-house residents, and guests in the most efficient and professional manner, exceeding expectations and delivering a high standard of customer service.
• Assist with the day-to-day property management of apartments.
• Manage incoming phone and email enquiries.
• Complete the check in and out process for our residents at the beginning and end of their tenancy.
• Conduct ingoing, routine and exit inspections and condition reports.
• Coordinate maintenance requests and liaise with third parties regarding building facilities management.
• Collection and reconciliation of rent and ancillary revenue payments
• Ensure apartment turnaround times are in conjunction with targeted KPI’s, ensuring routine inspections and repairs are carried out prior to move out.
• Coordinate and deliver community events for residents.

Skills & Experience Required

• Unrestricted working rights in Australia
• Cert IV in Real Estate Practice (ACT)
• Excellent communication skills and keen attention to detail
• Confident in problem-solving and making sound decisions
• Foundational experience in leasing or property support

Our Offer To You

• Inclusive Culture - Collaborate with a diverse and engaging team
• Voice Your Opinions - Share feedback in annual surveys and connect on Viva Engage
• Professional Development - Take advantage of company paid operational licence training
• General Referral Bonuses - Up to $1,000 AUD/NZD for successful referrals
• Travel Perks - Access exclusive rates at Essence Hotels & Apartment

ABOUT ESSENCE COMMUNITIES

Essence Communities have been at the forefront of this emerging sector, operating their leading BTR management platform for over 2 years. Essence Communities have operational BTR assets across Queensland and Victoria, with a growing pipeline of projects and partnerships with private and Institutional partners.

Our property management platform is shaped from a 25+ year track record in property and asset management. Our foundation of experience and expertise has propelled our operations to be leading the transformation of Australia’s rental sector.

About WeAreLiving Dickson

Situated close to the Canberra CBD, WeAreLiving Dickson offers elevated living experiences with onsite management and sustainable living options. Residents can choose between furnished and unfurnished apartments, along with amenities designed for convenience and engagement programs to foster a true sense of community.

Applications will be reviewed as they are received, and UniLodge Living Group may close this advertisement at any time.

UniLodge Living Group is committed to providing a safe, respectful, and inclusive workplace. As part of our recruitment process, candidates are required to declare any history of involvement in gender-based violence, in line with our commitment to integrity, accountability, and the National Higher Education Code.

UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.

We are a 2026 Circle Back Initiative Employer - we commit to respond to every applicant.